11 days agorecruiterjen
@ClassPass Today the venue I booked couldn't provide the service I reserved and refused to cancel. Your support agent canceled it and confirmed in writing that the late fee was waived and I wouldn't be charged. Hours later, my 90 credits still hadn't come back, my account was suddenly "restricted," and I was told it was over disputes I never filed. I've been on your support chat for hours, and the last agent stopped responding. I have screenshots of every step. I want my credits returned and the restriction lifted.
2 months agoazlcaseyyy
Hello ClassPass Support, I’m reaching out regarding an issue with my membership and credits. I paid **₱2,790 on August 2, 2026 for the 28-credit plan**. However, I was not able to use the new 28 credits immediately because I was informed that my new billing cycle would start on **August 31**. During that time, I was only using the remaining **19 credits from my free trial**. On August 31, I booked a **Pilates class at Next+ Wellness Studio for 5 credits** for a September 5 class. After making the booking, my account showed **11 remaining credits** and a **September 30 renewal date** on both the app and website. However, after that, I could no longer book another class. I was prompted to **upgrade my plan to regain access to ClassPass**. I’m confused because I already paid ₱2,790 for the **28-credit plan on August 2**, and I have proof that the payment was successfully processed. I have barely been able to use the plan I paid for, yet I’m now being asked to pay again. What is even more concerning is that my membership now appears to have been **canceled**, and both the app and website are telling me that I need to **resubscribe and pay again**. Could you please investigate my account and clarify what happened to the **28-credit plan I already paid for**? I would like my paid membership and remaining credits to be restored without requiring me to make another payment. I can provide my payment receipt and screenshots showing the 28-credit purchase, the 11 remaining credits, and the cancellation/resubscribe message if needed. I hope you can resolve this as soon as possible. Thank you.
2 months agoazlcaseyyy
Hello ClassPass Support, I’m reaching out regarding an issue with my membership and credits. I paid **₱2,790 on August 2, 2026 for the 28-credit plan**. However, I was not able to use the new 28 credits immediately because I was informed that my new billing cycle would start on **August 31**. During that time, I was only using the remaining **19 credits from my free trial**. On August 31, I booked a **Pilates class at Next+ Wellness Studio for 5 credits** for a September 5 class. After making the booking, my account showed **11 remaining credits** and a **September 30 renewal date** on both the app and website. However, after that, I could no longer book another class. I was prompted to **upgrade my plan to regain access to ClassPass**. I’m confused because I already paid ₱2,790 for the **28-credit plan on August 2**, and I have proof that the payment was successfully processed. I have barely been able to use the plan I paid for, yet I’m now being asked to pay again. What is even more concerning is that my membership now appears to have been **canceled**, and both the app and website are telling me that I need to **resubscribe and pay again**. Could you please investigate my account and clarify what happened to the **28-credit plan I already paid for**? I would like my paid membership and remaining credits to be restored without requiring me to make another payment. I can provide my payment receipt and screenshots showing the 28-credit purchase, the 11 remaining credits, and the cancellation/resubscribe message if needed. I hope you can resolve this as soon as possible. Thank you.
5 months agomikvictorious
Hello ClassPass Support, My payment has already been successfully charged from my bank account, and I also received a confirmation email stating that my credit purchase was successful and that my credits were added. However, my account is still showing the message: "Update your payment method to regain access to ClassPass." Because of this, I am unable to use my credits or access bookings. I have attached screenshots of: The bank transaction showing the successful charge. The ClassPass confirmation email confirming my credit purchase. The error message currently appearing in my account. Could you please review my account and restore access as soon as possible? Thank you.
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