Saisha Ishag-Osman | Systems & Operations Strategist

I recently had the opportunity to sit down with Denzell on the @blackfridayspodcast and I truly enjoyed our conversation about something I’m so passionate about, which is helping business owners build systems that support long-term growth!

As businesses grow, operational gaps often become more apparent. What may have worked in the early stages can quickly become overwhelming as more clients, team members, and responsibilities are added. That’s where intentional systems and processes make all the difference. 🙌🏽

In this episode, we talk about:

✨ Why automation isn’t the first step. Your processes need to be solid before technology can truly support them.

✨ Why I believe the client care experience is one of the first places every business owner should evaluate, and how small operational gaps can lead to inconsistency, missed opportunities, and revenue left on the table.

✨ How founders can move from being the bottleneck in their business to building operations that support sustainable growth.

It was such an honor to be part of a podcast that has featured so many incredible Detroit leaders and changemakers, including Mayor Mary Sheffield and Jemele Hill. I’m truly grateful to Denzell for the opportunity and for creating a space for conversations like this!

The full episode is officially live! Check it out! 💛

🎙️ You can watch on YouTube or listen on your favorite podcast platform. The link is in my bio.