10 days ago@ClassPass Today the venue I booked couldn't provide the service I reserved and refused to cancel. Your support agent canceled it and confirmed in writing that the late fee was waived and I wouldn't be charged. Hours later, my 90 credits still hadn't come back, my account was suddenly "restricted," and I was told it was over disputes I never filed. I've been on your support chat for hours, and the last agent stopped responding. I have screenshots of every step. I want my credits returned and the restriction lifted.
