12 days ago
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Posted On: October 23rd 2026, 05:02 pm
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Swipe for the four.
Number four is the one people argue with. They say it rewards complaining.
It does not. It ends the conversation. An apology with nothing attached invites a reply, and that reply costs more than the thing you would have given away.
Give something small and immediate. A delivery fee. A credit. An upgrade. It does not have to be big. It has to be now.
What is the best apology you have ever had from a company?
#CustomerService #CX #IngeniumAcademy #CommunicationSkills #reelsi̇nstagram
Number four is the one people argue with. They say it rewards complaining.
It does not. It ends the conversation. An apology with nothing attached invites a reply, and that reply costs more than the thing you would have given away.
Give something small and immediate. A delivery fee. A credit. An upgrade. It does not have to be big. It has to be now.
What is the best apology you have ever had from a company?
#CustomerService #CX #IngeniumAcademy #CommunicationSkills #reelsi̇nstagram
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