Shop your festive faves during The Sparkling Diwali Sale on @nykaafashion and get up to 75% OFF + an extra 20% OFF! 🛍️✨
#NykaaFashion #SparklingDiwaliSale #ShanayaKapoor
(Nykaa Fashion, Sparkling Diwali Sale, Shanaya Kapoor, Ethnic Wear, Festive Looks)
8 hours agoich_sana_04
Hello Nykaa team, my brother ordered shoes worth 6546 rupees and the payment was also completed; however, the order is not showing up in his order list. He is extremely upset and crying—is this not a trustworthy website?
a day agokajalkhandelwal14
Absolutely pathetic customer service, Nykaa! It's been days, and your pickup team keeps marking fake pickup attempts without even visiting or calling. How long are customers expected to chase you for a simple return? This is unacceptable!
2 days agopoonamdeora_
Nykaa Fashion is honestly one of the worst and most disappointing shopping apps I have ever come across. The quality of the products is absolutely pathetic, nowhere close to what is advertised on the app. They display attractive pictures to attract customers but deliver cheap, low-quality products that look completely different from what you actually order. What is even more frustrating is their customer service and refund process. Customers spend their hard-earned money trusting this platform, only to receive products that are not worth even a fraction of the price paid. And instead of taking responsibility for their mistakes, they make customers go through unnecessary trouble. This is absolutely unacceptable. A company that claims to be a reputed fashion platform should have basic standards of product quality, transparency and customer satisfaction. **Selling misleading products and making customers suffer for your own mistakes is nothing but poor business practice.** I genuinely regret shopping from Nykaa Fashion. I would strongly advise others to think twice before placing an order. They have completely lost my trust as a customer. **Worst shopping experience ever. Highly disappointing and absolutely not recommended!**
2 days agodhvni.core
i am extremely disappointed with nykaa fashion’s services. i have been trying to return a product within the eligible return window for the past two months, yet neither has it been picked up nor has my refund been processed. your customer support team has assured me at least four times that the refund would be initiated within 24–48 hours, but nothing has happened. this repeated false assurance and lack of accountability are unacceptable. i expect an immediate resolution. I AM NEVER ORDERING FROM NYKAA FASHION AGAIN!
3 days agosanscool11
They don’t approve your return request only. They just keep cancelling and they don’t pick up the wrong product they just say we are investigating like weeks. Very disappointing @mynykaa
3 days agosanscool11
Hi nyka I ordered Clinique moisturiser from you and received the wrong product as belief moisturiser. I am calling you every day but my return is not showing approved; it’s showing cancel every time. I have DM you please help me out.
3 days agoaasthagarg
I think Nykaa is the worst app to shop on. They never deliver orders on time. My Order ID: NYK-46460419-4951953 is stuck since idk how long.
4 days agosushhh__7
Check your DM… your customer support has blocked my number … not responding regarding my service
4 days agoshravani_shravsz
I am extremely disappointed with Nykaa’s customer service. I have ordered multiple dresses from your platform, and although these products are replaceable, unfortunately, they are not fitting me properly. When a product does not fit the customer, how are they expected to use it? I am requesting a return because the outfits are unsuitable for me. Instead of understanding my concern and helping me with a proper resolution, your customer care executive spoke to me in an extremely rude, disrespectful and unprofessional manner. Is this how Nykaa treats its customers? Customers spend their hard-earned money on your platform and deserve basic respect and proper assistance. I will not accept rude behaviour or unnecessary excuses from your customer support team. I want this issue escalated to your senior management, an immediate callback from your grievance/customer relations team, and a proper resolution regarding the return of my dresses. Please do not send me another automated or scripted response. I expect a personal call from your team and a clear resolution. If this is not addressed, I will escalate the matter through the appropriate consumer grievance channels.
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