9 days agoiftikhar4164
Dear Samsung Pakistan Management, I am writing to formally complain about the poor support and unreasonable repair quote provided by the Samsung Pakistan service center for my premium Samsung 55" 3D LED TV (Model: UA55D7000LR, Serial No: 217638YC100001X). I purchased this TV for PKR 450,000. It has now developed vertical lines on the display, and its built-in Smart TV software no longer works, making apps like YouTube unusable. When I contacted the official service center, I was first informed that replacement parts were unavailable. Later, I received a quote of PKR 600,000 to replace the panel. Charging more than the TV's original purchase price for a repair is unreasonable, especially when a brand-new Samsung TV costs less today. I have been a loyal Samsung customer for many years and own Samsung WindFree AC, Washing Machine, Refrigerator, QLED TV, and Samsung mobile phones. Despite my loyalty, I have received no practical support. I respectfully request Samsung Pakistan's management to review my case and provide a fair solution, either through an affordable repair or a reasonable upgrade/compensation plan. I look forward to your prompt response and a satisfactory resolution. Thank you.
More posts
