8 days agoDon't buy this 💩... My cameras never load correctly. I have great Internet. I can drive 2 homes down and my phone can still connect to my wifi. Live feed freezes all the time. Camera shows you that instant then freezes. All 9 of my cameras have the same issue. DO NOT BUY UNTIL THEY FIX THE NETWORK CONNECTIVITY ISSUES. @wyze
a month agoFor any issues you have with your camera, you can reach us via email.We provide free support. [email protected]
3 months agoOrdered some of these and they never showed up. Customer service is nonexistent and their website doesn’t provide any options for telling them that I have an issue with my order delivery. Nothing at all. I would hesitate to buy anything from them because if you have a problem, you can’t reach anybody.
3 months agoJust putting this out there as a warning to anyone considering Wyze cameras. Five years ago, I would have recommended them without hesitation. Unfortunately, that’s no longer the case. Our experience over the past couple of years has been incredibly frustrating. We purchased an Outdoor Camera bundled with the solar panel directly from Wyze, and it never worked properly (wouldn't charge). After the initial “thanks for reaching out” response, we received no follow-up or actual support despite multiple attempts. We also have two Pan Cam v3 units that won’t record events to microSD cards, which is a widely reported issue with hundreds of similar complaints on their own forums, yet no clear fix or meaningful assistance. On top of that, subscription costs keep increasing significantly ($26 to $40 this year for one camera), and managing multiple cameras has become more difficult rather than easier. It’s disappointing because this used to be a brand I trusted and recommended. At this point, I wouldn’t suggest them to anyone looking for a reliable setup.
3 months agoDONT ORDER FROM WYZE. You won’t get any customer support. Calling them won’t do anything, the line will hang up. It’s a failing company.
4 months agoDon't buy anything from this company. The camera's were good and one of the latest firmware updates killed 2 of my cameras. I have been nothing but perked around by them looking for a solution. First they say they'll replace it, then that they won't. Then again that they would because they wanted to make me happy, then again that they wont.. 🤦🏼♂️ This company is getting greedy and not once did they dive into the firmware Update ask question to troubleshoot it now 2 of my cameras to consistently go offline basicallymaking them useless.
