a year ago
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Posted On: October 15th 2025, 03:59 pm
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Comments (3)
a month agothiagotambuque
@ZARA, this is unacceptable. I received a birthday gift while I was abroad. It’s an XL; I wear M. I have the item and the online order number. I’m not asking for a refund — I simply want the correct size. I spent over an hour at Zara The Grove in Los Angeles, then even more time with Customer Service chat, repeating the same story and receiving scripted responses instead of an actual solution. Zara was paid. I have the product. I have the order number. I just need to exchange an XL for an M. How is this this complicated? A company this size should be capable of solving a basic customer-service issue instead of hiding behind scripts and policies. @ZARA, I’m asking publicly: stop sending me policy explanations and FIX THIS.
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