CyrenCare

Retail already shows the way. Mobile ordering and self-checkout makes the customer experience better, efficient. Healthcare is under financial strain, staff shortage and yet still treats patients as passive. To truly optimize operations we must invite them into the care team. Use waiting time for symptom reporting, triage, and data capture EMR documentation so clinicians can focus on care, not paperwork.

Do we keep asking burned-out clinicians to “meet patients at eye level” as our only fix for experience and throw pizza parties for burnout? How are you rethinking operations and approaching patient experience?