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CyrenCare

@cyrencare

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Streamlining clinical workflows by capturing patient generated medical reports in their native language prior to encounter / Made by an ER doc

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“After all the meetings and the security reviews and the change management, that is the part I will remember,” she says. “It’s an idea that works in your head until the morning you watch it take work off someone’s hands and make their lives better.”

Link to article in comments by @cyrencare

Waiting rooms are full of patients holding smartphones. What if they could use those phones to answer intake questions while they wait?

That's what our founder Kathy talked about on ACEP's ED Innovators podcast series. She covered what changes when patients complete intake on their own phones: fewer repeated questions, earlier information for the care team, and more time for clinicians to spend with patients.
Thank you to @acepnation American College of Emergency Physicians & @emicollab Emergency Medicine Innovation Collaborative for having us and for highlighting fellow innovators and new ideas in emergency medicine.

If you're going to ACEP26, come to the Innovator Meetup to meet the innovators driving change in Emergency Medicine. See & hear what everyone is building and meetup in person.

ACEP registration details & more about the Meetup in the comments. Excited to meet y'all! by @cyrencare

Honored to be featured as an innovator at the PitchER Innovator Meetup at ACEP26. Tuesday, Oct 6 | 2:30–5:15 PM CT | Exhibit Hall, AI Innovation Zone

We'd love to share how we're "killing the clipboard", where patients can pull in their past medical history scattered at multiple hospitals with a couple of clicks and how we capture patient generated present illness without language barriers. The best part is that they can push that information into the EMR without integration hassles.

We'd like to meet fellow innovators and geeks who think about workflow optimization, patient experience, equitable care, and how we can leverage the waiting room.

Looking forward to meeting y'all!
#ACEP26 #EmergencyMedicine #killtheclipboard by @cyrencare

CyrenCare is proud to join CMS’s Kill the Clipboard initiative.

But in symptom collection, there is no clipboard. It’s clinicians asking the same questions, over and over again, often across a language barrier.

We’re fixing both.

We capture over 130 symptom details in 30 languages, converting it into HPI notes, so patients answer once, in their own language, and by doing so they’re jumpstarting their own clinical documentation.

We’re not just killing the clipboard. We’re killing language barriers too.

https://www.cms.gov/health-tech-ecosystem/early-adopters/kill-the-clipboard

#KillTheClipboard #KillLanguageBarriers #HealthTech #HealthEquity #cyrencare by @cyrencare

Every patient deserves to be heard, in their own language, on their own terms. Every clinician deserves to provide care with dignity. Born from female immigrant grit of our founder & CEO Kathy Chae MD MSc, we‘re putting the focus back on patient care.

We are incredibly honored to be one of 200 founders featured in the Diversify: Female Founders in Focus photography exhibit at SFMOMA this May. The energy of this community is incredible: Women building companies, raising capital, and shaping the future. by @cyrencare

Clinical bias often begins with the questions that clinicians choose to ask. When a clinician holds a preconceived impression of a patient, they may skip standard questions based on intuition and past experiences.

While bias is a natural part of being human, in the medical field, these subtle omissions can result in missed diagnoses.

By collecting information in the patient’s native language before the clinician enters the room, we can ensure that every patient receives the same standard of care. If the textbook recommends asking ten questions for a symptom, we ask all ten, delivering the information to the clinician without language barriers or delays.

It is irrelevant what language a patient speaks or their background. Technology enables us to eliminate the variables of human bias and the inequities posed by language barriers in the data collection process. by @cyrencare

Retail already shows the way. Mobile ordering and self-checkout makes the customer experience better, efficient. Healthcare is under financial strain, staff shortage and yet still treats patients as passive. To truly optimize operations we must invite them into the care team. Use waiting time for symptom reporting, triage, and data capture EMR documentation so clinicians can focus on care, not paperwork.

Do we keep asking burned-out clinicians to “meet patients at eye level” as our only fix for experience and throw pizza parties for burnout? How are you rethinking operations and approaching patient experience? by @cyrencare

Today marks CyrenCare’s 3-year anniversary.
Three years ago, CyrenCare began as an idea rooted in firsthand experience with gaps in healthcare communication and the daily, repetitive burden placed on clinicians. What started as a simple idea and desire to solve this problem has since grown into a real product, trusted customers, and an incredible team. We’re incredibly grateful for all the supporters and believers that helped us get to where we are today.  
Today, I’m also excited to share another milestone.
We’re expanding in Korea, starting with our first partnership with the country’s top academic medical center, in collaboration with the leading EHR company. They are implementing CyrenCare’s platform for pre-visit clinical intake and outcome measures across all specialties. This marks an important step in bringing CyrenCare’s impact to a global healthcare system.
Korea is where our roots are, and it feels meaningful to bring what we’ve built back to a healthcare system that values both innovation and clinical rigor. The Korean healthcare landscape is sophisticated, fast-moving, and deeply focused on efficiency. If you’re working in clinical workflows or healthcare innovation in Korea, I’d love to connect.  More to come soon!

오늘은 CyrenCare 창립 3주년입니다.
3년 전, CyrenCare는 환자-의료진간 의사 소통을 개선하고 의료진의 반복적인 업무로 인한 부담을 덜어보고자 하는 아이디어에서 시작되었습니다. 단순한 아이디어에서 시작된 이 창업이 이제는 어엿히 실제로 사용되는 제품, 신뢰하는 고객, 그리고 훌륭한 팀이 있는 회사로 성장했습니다. 여기까지 올 수 있게 해준 수 많은 도움주신 분들과 믿어주신 분들에게 무한한 감사의 인사를 드립니다. 

그리고 오늘, 또 하나의 중요한 소식을 공유하고자 합니다.
CyrenCare가 한국 시장으로 확장합니다. 국내 최고 수준의 상급종합병원과 대표적인 EHR 기업과의 파트너십을 맺고, 전 진료과를 대상으로 사전 문진과 사전 설문 및 환자 자가 보고에 CyrenCare이 선정 되었습니다. 이는 CyrenCare의 임상적 가치를 글로벌 헬스케어 시스템으로 확장하는 중요한 이정표입니다.
한국은 저희의 뿌리가 있는 곳이며 저희의 아이디어가 시작된 곳입니다. 저희의 홈그라운드이자, 혁신과 임상적 전문성을 모두 중시하는 의료 환경으로 다시 돌아올 수 있어 더욱 의미 있게 느껴집니다. 한국에서 사전 문진, 사전 설문, 임상 워크플로우나 헬스케어 혁신 분야에 계신 분들이라면, 편하게 연락 주세요.
곧 더 많은 소식으로 찾아뵙겠습니다! by @cyrencare

Capacity in healthcare is a Gordian knot that often feels impossible to untie. As an Emergency Medicine physician, I have seen the supply (clinical resources) and demand (patients needing care) mismatch firsthand. We usually try to solve this by investing in more clinical resources, adding beds, or hiring more staff. These are important steps, but they are temporary fixes.

The real solution lies in a resource we have ignored for too long: patients themselves. We need to invite patients to be part of clinical workflows. Instead of letting them wait in silence, we can leverage that time.

When patients help clinicians collect and document symptoms in their native language, they become their own assistants and interpreters. Instead of asking staff to ask more questions or document more, we should take a new approach. Let patients bring their own information to the table, so clinicians can focus on care.

Thanks to @saywisehq for helping me put this clip together. by @cyrencare

Founded & run by Graham Walker, MD @ubergraham & Jake Horowitz, @offcalldotcom tackles burnout and advocates for the wellbeing of physicians.

Our founder Kathy Chae, MD, MSc was on their Physician Builder Spotlight. Learn about how she became a physician entrepreneur and check out her advice to those who are considering a similar path.

https://www.offcall.com/learn/discussions/physician-builder-spotlight-kathy-chae by @cyrencare

Before CyrenCare was a company, it was a question:

Can we harness patients' waiting time to have them report their symptoms and generate their own clinical note? Is it feasible? And how would patients feel about this new flow?

We ran a pilot study with a simple prototype, and the process was the spark that ignited our mission.

Our research showed:
🔹 93% of patients found reporting their symptoms through their mobile device more efficient than the status quo
🔹 87% felt it led to better communication with their care team.

But the most critical insight was that patients reported feeling "reassured" by having the chance to organize their thoughts.

While the results were far from perfect and the methods were exploratory, this initial research was an instrumental learning experience and an opportunity to investigate the patient-physician experience and their concerns surrounding patient-generated symptom reports.

This shaped our direction to this day: We engage patients to precondition them for their encounter and facilitate medical history taking, but our solution is supplement to, and not a replacement for, interaction between patients and clinicians.

We were also able to make significant user experience and interface improvements as we transformed that raw prototype into the intuitive, patient-centric platform that is CyrenCare today.

Read about it at https://blog.cyrencare.com/

Huge thanks to ✨Wonchul Cha, Sejin Heo, Suyoung Yoo & Sangwan Kwon by @cyrencare

Smarter Emergency Department Communication with CyrenCare

Stop chasing patients—text instead 💬

With HIPAA-compliant messaging, providers can:
✅ Get info & follow up seamlessly
✅ Keep patients informed in real-time
✅ Send forms, consent & education

🔗 Read more: blog.cyrencare.com/patient-text-emergency-department

Less interruptions. More efficiency. Better patient experience.

#CyrenCare #emergencydepartment #emergencymedicine #patientengagement #patientexperience #textyourpatients by @cyrencare