Varun Dua founder of Acko is here to prove otherwise.
In this episode, he decodes how insurers really make money breaking down the myths around premiums, risk, and profitability in the industry.
From how a ₹1 policy scaled into a ₹800 crore business to how Acko is using data, underwriting, and direct-to-consumer distribution to rewrite the rules this is a masterclass in the insurance playbook.
If you’ve ever wondered what’s actually happening behind the scenes in insurance, this will change how you see the industry.
Comment link to get the full episode!!
5 days agomadhankumaar.m
Absolute scam by @ackoindia! ⚠️ Had to cancel a policy due to an incorrect chassis number on their end, and now they are refusing to process the cancellation or refund my hard-earned money. Zero customer support.
10 days agoamit.yaduvansii
Dear ACKO Claims Team, I am writing this email with deep frustration and distress regarding my bike insurance claim. I had submitted all the required documents on time. Initially, I was informed that a cashless amount of Rs. 9,500 was approved. My bike is almost brand new (only 2 months old). The total repair estimation given by the showroom is around Rs. 20,000 (including Rs. 3,000 for labour charges). Based on your initial confirmation that the company and the customer would share the cost reasonably, I left my bike at the showroom. However, I am shocked to see in the ACKO application that the final approved claim amount is only Rs. 800. This is completely unacceptable. Why would I pay Rs. 19,200 out of my own pocket when my vehicle is fully insured and just 2 months old? I am currently facing severe hardships: Jobless & Financial Crisis: I have recently lost my job and have zero income. Medical Expenses: I sustained injuries in the accident, and all my savings are going into my medical treatment. I do not even have enough money to complete my treatment, let alone pay for the bike repairs. If ACKO cannot fulfill its promise and settle the legitimate claim amount, I request you to cancel my policy and refund my complete insurance premium cost. I will manage the repairs myself, but I cannot accept this unfair settlement of Rs. 800. Kindly look into this urgently and revise the claim amount to the initially discussed cashless/fair value.
19 days agorey107___
@ACKOIndia Very disappointing experience with my motor claim #DBOR10604960706/00. I was initially informed by your representative Syed Salman that the claim would be settled/closed by 3 Oct 2026. After 4–5 days of waiting, I am now being told by another representative, Pasha, to wait a minimum of another 15 days for accident-site verification. I understand verification may be part of the process, but the sudden change in timeline needs clarification. Please escalate the verification and claim on priority and provide a clear written timeline for resolution. I also request ACKO to review the customer-service experience I had with the second representative. Please resolve this without further delay
22 days agosajidrayeen
@duavrn I am not renewing the policy next time. Very poor experience. Guys Acko not recommended by me save your money and save time there are better insurance companies out there. Here what your every claim their agents will tag it to wear and tear case and close it
22 days agosajidrayeen
Dear @ackoindia a @duavrn , I have to now highlight my case here of the claim raised for my car. The passenger headlight has an internal damage due to which I am suffering to drive the car at nights. The reason for damage i have clearly explained to the claim handler. The reason is during last visit of the service the car has got some damage on the glass and reflector. The claim handler is denying to approve and taken it on igo unnecessarily delaying the process. I would want you to escalate this case and consider this case. I trust your brand and expected that the process will be smooth and approval of the claim will be smooth. I am sorry but i have to unfortunately take this route to highlight here. Claim No. MTNDCR946694. Your agents are trained to close every claim by tagging it to wear and tear
23 days agosourabh_singh_sanatani
If this issue is not resolved in accordance with the terms and conditions of my policy, I will consider taking appropriate legal action before the competent forum. I will also share my experience publicly, along with the relevant documents and correspondence, so that people can make their own informed decisions about ACKO’s claim-handling process. I request ACKO to resolve this matter fairly and without further delay. @ackoindia
24 days agosourabh_singh_sanatani
Very disappointing experience with ACKO. My claim is being delayed, and the team is repeatedly asking for the Driving Licence (DL), even though I have not been provided with any clear policy clause showing that the DL is mandatory for my claim. The claims team is also not providing proper assistance or a clear resolution. Please review my case and resolve the claim without further unnecessary delay.
a month agomobileking.786
But only selling the product is not enough after sales services also have to better if you want renewal from that same customer @duavrn @sharktank.india
a month agomr_shahwaz_sagir_malik
@ACKOIndia I used to work at Acko General Insurance. On June 1, 2026, my health deteriorated significantly and I went on medical leave. I asked for a medical card for surgery—the company refused. Then I was fired while on medical leave. How badly and unkindly is this treatment of an employee? Didn't even provide an employee with a medical card during a medical emergency. Instead, I was fired while on leave. What kind of company is this, @ACKOIndia @ACKOSupport? Answer publicly. Don't try to hide. Acko sells insurance to customers, but abandons its own employees during medical crises. Medical card refuse + termination on medical leave = pure injustice and inhuman behavior. #AckoExposed #WrongfulTermination #EmployeeHarassment @duavrn
a month agomr_shahwaz_sagir_malik
Respected Mr. Varun Dua, I am writing this email to you with extreme pain, disappointment, and hope for justice. I trust that, as the Founder and CEO of Acko, you will ensure a fair investigation of this matter. On May 30, 2026, my health deteriorated significantly. I immediately informed my supervisor, Mandeep, and with his permission, took medical leave. When I requested a company-provided medical card for treatment, I was told the vendor would provide it. Subsequently, I contacted the vendor's HR manager, Gopal, several times. He assured me of a medical card within 2–4 days, but even after more than a month, I have not been provided with any medical care. During this time, my health condition continued to deteriorate. After a medical examination, I was told that my hemorrhoids had become severe and surgery was necessary. This caused me extreme difficulty and unbearable pain in sitting, standing, walking, and performing normal tasks. Despite such a serious medical condition, instead of receiving timely medical care and necessary support from the company, I faced constant delays. This further impacted my physical, mental, and financial well-being. Subsequently, on July 18, 2026, I was informed over the phone that I was being terminated. I was not given any written notice, no reason was provided, no investigation was conducted, and I was not given an opportunity to present my case. This is contrary to the principles of natural justice and humanity. Furthermore, I was treated extremely disrespectfully during the conversation. According to me, I was threatened, my self-respect was hurt, and indecent and offensive comments were made about me and my family. This type of treatment of an employee is incompatible with the dignity of any professional organization. To date, a complete and transparent accounting of my salary, incentives, and other payments due has not been provided. Despite repeated requests, my outstanding payments have not been released. I also complain that my complaints were not taken seriously by Supervisor Raju, Manager Ganesh Jadhav, HR Amit Purohit, Vendor HR Gopal, and DGM Rajiv Ranjan throughout this matter. Instead of providing imparti
2 months agosubart_jackson_lee
Avoid!! genuine review for everyone.Don't go for Acko car insurance as this company has become fraudulent and using tactics to extort money from customers by putting multiple claims and for every claim they will ask for 5000 and this they don’t mentioned at the time of taking policy. The company has become fraud player in the recent years. Swift headlight - 2200 at Suzuki counter sale. Windscreen - 5000 with labour at authorised center. Bumper front bumper cost ₹4000 with paint. @ACKOIndia asked for ·15,000 + 3000 ₹18,000/-. But outside its 11,500. This is how this company scams you.
2 months agomaahealthcareplus
Sir, I’m building Maa Healthcare+ a complete women’s healthcare platform covering Period Care, Pregnancy Care & overall Women’s Health. 🚀 We have a working demo and are currently looking for the right funding & guidance to scale this vision. Would love to connect and showcase the idea. 🙏
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