Please share your thoughtsā¦ā¦
5 hours agoi_said_what_i_meant
A lot of business people feel as if they have the upper hand and they donāt think about the people whoās keeping them in business. I stopped getting my hair braided from people who have so many rules for the client but none for themselves. Yes she sent the six dollars back to let you know she didnāt need it in return the favor and never spent another dime with her
16 hours agoonly1ebey
Soon as I called her it would have been a FaceTime so she can see the Uber driver is still here. And my food is missing. And a nice I got you next order with a discount on top of your 6 bucks back. And from here on out. She should video each order that goes in an Uber. And also send said video to the customer.
4 days agonafeesa_jamilah
Iāve had uber package steal from my customers numerous of times especially the sidesš¤¦š½āāļø
5 days agojust_mo_nique
Come on now a uber doesnāt cost that much to lose a loyal customer I could tell you really like her food so I would have just resent you some greens everybody knows the feeling I really wanting something BUT HEY HER LOST
7 days agoebony_jones_
Don't let that Uber driver off the hook!!! The easiest thing to eat is the one off side, if they eat or touch the platter that would be known but a side is easy and usually people wont make a fuss about it. I believe it was Uber!!! I had uber drivers steal plenty of my fries to the point I dont even order them anymore.
7 days agonaderrah1
I feel you and I feel like $6 is not worth it to lose a customer! Even if the driver did eat them I still would have offered to send more greens or refund you back the cost very quickly and nicely! Because itās not about the greens itās about customer service and doing the right thing
7 days agolaraineww
Never argue or use ill tone w/a customer refund or more food along w/apology for the inconvenience!
8 days agohandzbyj
I wanna say it could be the driver because they go through people bags. I ordered something from the store and my bag was tampered with which that never happens and it was crumbs all over the place like they were digging they hand in my bag keep eating my chicken, I didnāt call the store back to say anything because I know all the time that I have gotten something my food was accurate. The bag was clean, not tampered etc. SMH man They be hungry the food be smelling so good BUT I feel like her saying she will refund you was a great gesture after multiple times her having to say she put the greens in the bag in the way that youāre saying thatās how she was responding it could be because of repeating how she gave you your food. So out of greens refunded money at the same time selling platters to other people. I donāt feel like she think You was lying. Jaz, do you normally get your food that way any other time in a Uber or this is the first time it happened out of all these years and months Or no? But if it was this one time out of all this long time, I think youāre tripping if she refund you the money unless you ask if you can get more greens and she said no lol but All Iāma say is, Iām not refunding nobody nothing if I know for sure I gave them any food but for common courtesy Iāll give the money back and take the L š¤·š¾āāļø
8 days agomoneybaggnashiyah
You are not wrong and I didnāt like how long it took for a resolution, she could have resolved this $6 matter several ways without loosing a customer. She could have offered to re-issue the greens, or maybe $6off your next purchase with free delivery, then last but not least a refund of the missing item. To go back and forth the way she did makes not only you not want to ever patronize but me as well and I never even bought anything from her but itās definitely a red flag š©
9 days ago2_wan_5
A simple āI swore I put them green in there! Anyway my bad if they not Iāll send u the $6 back or u can come and get the greens OR Iāll take $6 off ya next order!ā I honestly think is as a people who do our own business need courses in Customer service under stress we donāt seem to do well with thatā¦ when business is slow itās easy to interact with customers but when it picks up and the stress of getting things done correctly picks up it seems as if the customer service part gets lost. But u not wrong for feeling a way she handle you as a loyal customer wrong, now u just gotta ask yaself is are u gonna hold it to her head or her heart?
9 days agolockzbyladylockz
Itās the tone of her response and like you said youāre a repeated customer.
9 days agodawnnydawn
I've never done Uber eats.. GoPuff..none of them..don't trust em!! I pick up anything i order..its between me and the restaurant now. No gray lines. I blame the driver but she also could have handled it better..more professionallyš®
9 days agomsfuneraldirectress
U are Not trippinā 1) an apology should have been given 2) she should have reimbursed you or give u 2 extra sides the next time 3) also hopefully she learned her lesson & will package her bags properlyā¦.stapled, bag 1 of 2ā¦.bag 2 of 2ā¦..etc
9 days agoneanessweettreatsllc
It is entirely possible that the Uber driver took it or the lady forgot it, as a business person you have to be good to your customers especially repeat, loyal customers so even if she sure it was packed she should have just apologized and sent a refund with a future discount to make things right. Maybe she was just having a bad day as well and it didnāt convey that she wanted to fix the situation. Hopefully you were refunded and hopefully she will fix the relationship as people listen to you and it could help or hurt her business. Bad customer service travels far!
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