Ryan Markert

For years, Lindsay and I saved with the dream of one day putting in a pool. I wish we could have done it while Jackson was here, but I treasure the backyard memories we did create.

This past Christmas, we told our four youngest kids we were finally building a pool. They were thrilled, even knowing it meant no vacations this year.

After asking around, we chose Bright Pools in Midlothian, TX, owned by Justin Bright. He seemed genuine, family‑oriented, and walked us through the process. In March, we signed the contract — pool completion in ~60 days, just in time for summer — and paid 60% upfront.

The first month, almost nothing happened. Then workers dug the hole, and progress stalled again. Justin kept reassuring us everything was on track.

By June, we met to discuss changes. I asked directly if we should worry; he promised the pool would be done by the end of June and that his business was solid. Soon after, he requested the final payment. Against my hesitation, we paid.

I regretted it immediately.

Communication slowed, work became sporadic, and Justin began sharing personal struggles. I stayed patient, respectful, and even shared our story about Jackson. By July, he stopped responding to me — then to Lindsay. Now, his phone is disconnected.

We’re left with a half‑finished pool, an unusable backyard, and a summer our kids mostly spent inside. School starts tomorrow, and I feel like I failed my family for trusting his promises.

Since then, we’ve learned subcontractors are unpaid, other homeowners are facing similar situations, and there may be lawsuits against Bright Pools.

If anyone can recommend someone to finish our pool — or a good lawyer — we’d appreciate it. Sharing this is hard, but if it saves another family from this experience, it’s worth it.