19 days agoThere is noone here to help its been 10 days i havnt received my refund yet no customer service agent talk on call just right after listening the refund they put my call on hold or mute or simply disconnect the call and there is no resolution this is really really frustrating its just a scam…. I need urgent help regarding this after so many emails and calls no resolution yet … this is disgusting
a month agoVery poor customer support and a frustrating experience. My concerns were not handled properly, and getting meaningful assistance was extremely difficult. Based on my experience, I would not recommend MakeMyTrip for booking flights or hotels. There are better options with much more reliable customer service such ad Wego.
a month ago@makemytrip 3rd class services you have and your staff is not receiving the calls last 2 months I didn’t get e refund of package I’ll booked from application
a month ago@makemytrip Hello, this is regarding my father’s MakeMyTrip booking. It was cancelled on 26 Aug 2026 at about 1:23 PM. The cancellation was approved without deduction, and your representative confirmed on call that the refund of ₹27,586 would be processed within 7 days. It has still not been received, and we are repeatedly being told to wait another 48 hours for almost a month. We have the written cancellation approval, payment proof, call recording, follow-up screenshots, call logs, and NCH complaint acknowledgement. Please escalate this to a senior grievance team member and confirm the refund status in writing today.
2 months agoNot to trust #MMT , I have experienced they have no control on bookings .. My 5 hotel rooms were cancelled after full payment- just saying you only have 2 options book alternate by yourself or take refund .. Rediculous
2 months ago⚠️ WARNING TO TRAVELERS – MY EXPERIENCE WITH MAKEMYTRIP I booked Air Cairo flight SM408 from Kuwait to Cairo on 19 June, PNR: 8HAEL7, through MakeMyTrip because I trusted the company and its reputation. The flight was cancelled by the airline due to the situation in the region, and my booking was then rescheduled to another date approximately one month later WITHOUT my knowledge, approval, or proper notification. I was not contacted by email, phone, SMS, or any other means. I contacted MakeMyTrip and requested a full refund. I later received confirmation that the booking was cancelled and the refund would be processed. It has now been around 4 months, and I am still waiting for my money with no satisfactory resolution. This has been an extremely disappointing experience regarding customer service, communication, transparency, and refund handling. I am sharing my experience to warn other travelers and strongly recommend thinking twice before booking through MakeMyTrip. MakeMyTrip, I am simply asking for my money back. Please process my FULL REFUND immediately.
2 months ago@makemytrip Extremely disappointing and serious experience with MakeMyTrip. We booked a bus from Pushkar to Delhi, and the bedsheet provided was extremely dirty and unhygienic — a white bedsheet covered in heavy brown dirt/stains. But the situation became much more serious during the journey. The bus had a brake-related issue, the brake area reportedly caught fire and the entire bus filled with smoke. After that, there was also a loud bursting/explosive sound, creating genuine fear for the safety of passengers. What is even more disappointing is that despite repeatedly trying to contact MakeMyTrip and raising complaints, we received no timely emergency assistance or meaningful response. Passengers who had booked the same bus through another platform received customer-support intervention, while MakeMyTrip failed to provide comparable assistance. This is not just about a dirty bedsheet or inconvenience — PASSENGER SAFETY WAS AT STAKE. We have the booking details and supporting evidence. We expect MakeMyTrip to investigate the bus/operator, explain what happened, address the failure of customer support, and provide appropriate resolution. @makemytrip — Please take this complaint seriously and provide a proper written response instead of ignoring it.
