Our first AD, had a blast shooting for @ackoindia ❤️
5 days agoamitpalsingh27
Last two experiences are bad. 1st experience accident, they took 1.5 months to fix the car where incomplete work was done like they forgot to fix the engine cover, bearing making noise, door hinge not screwed loose, paint chipped and in spite of several communication they didn't resolve. During repair your team was least responsive like not answering calls msgs etc recent experience my clutch paddle stopped working so they took car to garage which was delivered with incomplete work after taking entire payment. couldn't shift gear to 1st, 2nd and back DL12CT6707 again took but resolved 85% seems like mechanics are on training.
10 days agoamit.yaduvansii
Dear ACKO Claims Team, I am writing this email with deep frustration and distress regarding my bike insurance claim. I had submitted all the required documents on time. Initially, I was informed that a cashless amount of Rs. 9,500 was approved. My bike is almost brand new (only 2 months old). The total repair estimation given by the showroom is around Rs. 20,000 (including Rs. 3,000 for labour charges). Based on your initial confirmation that the company and the customer would share the cost reasonably, I left my bike at the showroom. However, I am shocked to see in the ACKO application that the final approved claim amount is only Rs. 800. This is completely unacceptable. Why would I pay Rs. 19,200 out of my own pocket when my vehicle is fully insured and just 2 months old? I am currently facing severe hardships: Jobless & Financial Crisis: I have recently lost my job and have zero income. Medical Expenses: I sustained injuries in the accident, and all my savings are going into my medical treatment. I do not even have enough money to complete my treatment, let alone pay for the bike repairs. If ACKO cannot fulfill its promise and settle the legitimate claim amount, I request you to cancel my policy and refund my complete insurance premium cost. I will manage the repairs myself, but I cannot accept this unfair settlement of Rs. 800. Kindly look into this urgently and revise the claim amount to the initially discussed cashless/fair value.
19 days agorey107___
@ACKOIndia Very disappointing experience with my motor claim #DBOR10604960706/00. I was initially informed by your representative Syed Salman that the claim would be settled/closed by 3 Oct 2026. After 4–5 days of waiting, I am now being told by another representative, Pasha, to wait a minimum of another 15 days for accident-site verification. I understand verification may be part of the process, but the sudden change in timeline needs clarification. Please escalate the verification and claim on priority and provide a clear written timeline for resolution. I also request ACKO to review the customer-service experience I had with the second representative. Please resolve this without further delay
22 days agosajidrayeen
Dear @ackoindia @duavrn , I have to now highlight my case here of the claim raised for my car. The passenger headlight has an internal damage due to which I am suffering to drive the car at nights. The reason for damage i have clearly explained to the claim handler. The reason is during last visit of the service the car has got some damage on the glass and reflector. The claim handler is denying to approve and taken it on igo unnecessarily delaying the process. I would want you to escalate this case and consider this case. I trust your brand and expected that the process will be smooth and approval of the claim will be smooth. I am sorry but i have to unfortunately take this route to highlight here. Claim No. MTNDCR946694. Your agents are trained to close every claim by tagging it to wear and tear
23 days agosourabh_singh_sanatani
If this issue is not resolved in accordance with the terms and conditions of my policy, I will consider taking appropriate legal action before the competent forum. I will also share my experience publicly, along with the relevant documents and correspondence, so that people can make their own informed decisions about ACKO’s claim-handling process. I request ACKO to resolve this matter fairly and without further delay.
24 days agosourabh_singh_sanatani
Very disappointing experience with ACKO. My claim is being delayed, and the team is repeatedly asking for the Driving Licence (DL), even though I have not been provided with any clear policy clause showing that the DL is mandatory for my claim. The claims team is also not providing proper assistance or a clear resolution. Please review my case and resolve the claim without further unnecessary delay.
25 days agoakrizvi93
Terrible service. Claim handlers do not know how to have basic conversation and keep giving confusing advices
a month agoauntynational69
Before doing collabs, check whether the brand you are doing collabs for is legit or not? It's a fraud company that tries to fool its own customers by denying claims by whatever means. All you had to do was to check the comments of the latest post before your post. But, who cares? You got the money, right? Why would it matter if you are promoting a brand actively trying to cheat its customers!?
a month agobillu._.bhasaanda
Worst insurance nocashless and tortures the customer shittest dont go for it they harras
More posts
