Posted On: September 29th 2026, 01:52 pm
Nobody trained you for this. Not the 11pm phone calls, not knowing exactly what to say when someone's falling apart, not the instinct to ask the one question that cracks everything open.
You built that skill in real time, with real people, with nothing but your own gut to go on.
Imagine what that looks like with an actual framework behind it. Not replacing your instinct, sharpening it.
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