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Photo by NOMAD VÉLO REVIEW | CUSTOMER EXPERIENCE on September 24, 2026. May be an image of magazine, poster, newspaper, tinfoil and text.
Photo by NOMAD VÉLO REVIEW | CUSTOMER EXPERIENCE on September 24, 2026. May be a graphic of magazine, poster and text.
Photo by NOMAD VÉLO REVIEW | CUSTOMER EXPERIENCE on September 24, 2026. May be an illustration of magazine, calendar, poster, clipboard and text.
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Posted On: September 24th 2026, 06:15 pm
Yesterday, Nomad Vélo told me they would follow up with their China logistics team and provide me with a “concrete update” regarding the customs/tax status of my return.

Today I asked five specific questions.

Their response confirms that they are still waiting for confirmation from their logistics team and that they have not yet been able to provide a clear update.

Meanwhile, the official Chinese Customs system continues to show my return as 待缴税 — Duties/Taxes Pending, unchanged since 25 August.

Nomad Vélo has again confirmed in writing that “no further action is required from your side.”

Returned goods: €104
Return shipping paid: €28.32
Refund received: €0

This account documents my own experience using emails, tracking information and official customs records.

I’ll update this post if the situation is resolved.

#NomadVelo #NomadVeloReview #NomadVeloExperience #CustomerExperience #RefundExperience

nomadvelo.cc

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