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Layers

@layers.bakeshop

11 days ago

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Posted On: October 7th 2026, 11:23 am

Something for every layer of you!

#Layers

Comments (9)

2 days ago

. Unfortunately, my experience today at your satellite Town, Gujranwala branch was extremely disappointing.Around 12:00 AM, I visited the branch to purchase three to four pastries. Since I was travelling on my bike, I politely requested a hand-carry bag instead of the regular pastry bag, as the pastries could easily get damaged or fall while riding. However, the staff member at the counter refused, stating that the company did not allow them to provide hand-carry bags. What disappointed me even more was his cold and unprofessional response.Later, when I went to get something written on the pastries, I requested a hand-carry bag again. The other staff member there responded rudely, saying that Cashier had already asked at the counter and should know that hand-carry bags were not provided. He made me feel as though I was asking for something unreasonable.I request the management of Layers to look into this matter, review the customer service standards at your satellite Town, Gujranwala branch, and take appropriate action to ensure that other customers do not have to experience the same treatment.I hope the management takes this feedback seriously and works towards improving the customer experience.