5 hours ago💯. We used to love @southwestair and would fly them always. After this switch and one time flying them I will never fly them again. Prices are just as much as the other airlines but more add on fees and chaos.
16 hours agoI feel the same way. I have been a Southwest girly since college, did a whole thesis on their business model... now there's no difference between them and everyone else. Just fly Delta fold
18 hours agoTheir model isn’t economical anymore. They were losing money doing that and things had to change. The culture also changed after Herb. Culture is everything in an airline and if the top brass isn’t leading well, everyone suffers.
20 hours agoThey lost me when I learned they didn't let people with disabilities board first.
21 hours agoYup yup. SWA used to be our go to…not anymore. @delta really needs to capitalize on their downfall and start promoting themself as a family friendly airline.
a day agoStopped flying Southwest years ago during Hunger Games seating days after they skipped family boarding, let a huge extended family of adults take up most of the plan with saved rows and wouldn’t help when we basically had to fight that family so our 2 year old could sit with at least one of us. No thanks.
