The Restaurant Launch

Your servers are opening tables with the wrong question.

“Have you been here before?”

Feels harmless.
But it quietly kills momentum.

Here’s why it doesn’t work:

* It puts the guest on the spot
* It slows the interaction
* It creates an awkward reset instead of flow

Better options:

* Ask “Who’s been here before?” (if you must)
* Read the table before you speak
* Open with a genuine compliment to break tension
* Pivot immediately into service:
“Can I grab you a beverage while you look things over?”

Great service isn’t about being polite.
It’s about guiding energy and creating momentum from the first 10 seconds.

This small shift:

* Elevates the experience
* Increases perceived professionalism
* Leads to higher check averages and better tips

If you want your team trained on *how* to open tables, not just *what* to say—

Comment “Training” and we’ll show you the system we use.

#restaurantowners #restauranttraining #hospitalitytraining #servertraining #restaurantsuccess