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Salesfore Singh

@salesforcesingh

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Impartial, fact based, forward looking analysis of the challenges and opportunities on the Salesforce stack. Contact: [email protected]
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Salesforce AI for service leaders who actually care about churn reduction. Telecom support teams watching customers leave every month. Risk scores on-screen before an agent says hello. Churn down twenty five percent once Salesforce predicted needs. Call me. My phone number is in my profile. Send this to a friend #salesforce #customerservice by @salesforcesingh
New Salesforce. Same results. Here’s why. by @salesforcesingh
Salesforce just reset your marketing roadmap by @salesforcesingh
Salesforce just moved Quip and other tools into active retirement. If those are holding up multi‑cloud or AI work, you now have a clock. Use this to get ahead of renewals instead of scrambling after them. by @salesforcesingh
This week in real Salesforce risk by @salesforcesingh
Your binders aren’t your policy. Your Flows and Einstein decisions are. If your Salesforce setup wouldn’t survive that live walkthrough, fix it before a regulator does it for you. by @salesforcesingh
Everyone wants Salesforce AI wins in healthcare, banking, and public sector. Those aren’t showcases. They’re stress tests. If your agents can’t survive a compliance review, they’re not ready for production. by @salesforcesingh
Sales Cloud says one owner. Service Cloud says another. Marketing Cloud a third. That’s not a data glitch. That’s your business design. If this feels uncomfortably familiar, you know where to find me. by @salesforcesingh
Salesforce didn’t spend $5.7B on a nice-to-have. If you own Marketing Cloud or Data Cloud, your roadmap just changed. Start mapping where real-time engagement really lives in your stack. by @salesforcesingh
One Einstein tick box can move more risk than your last three steering committees combined. I've watched an eight-figure Salesforce deal where 'Einstein included' was a single line on page 7. No one had mapped where those scores would touch credit limits, case routing, or discount approvals. But the moment you let Salesforce AI say yes or no, you're quietly changing who you serve first and what risk you carry. If Einstein is a procurement line, not a boardroom topic, your 5-year strategy is already being written by default settings. #Salesforce #EinsteinAI #CIO #EnterpriseArchitecture by @salesforcesingh
Your Salesforce pilots are already arguing with your old plans. The only real choice is which one you let fail in public. by @salesforcesingh
Your Salesforce roadmap isn’t failing from bad planning. by @salesforcesingh

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