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Customer support solves problems. Customer success prevents them. But you need both. Watch Luka Legac, VP of CX at Native Teams, break down the real difference - and why both are essential for long-term customer growth. #cx #customersupport #customersuccess
Customer support solves problems. Customer success prevents them. But you need both. Watch Luka Legac, VP of CX at Native Teams, break down the real difference - and why both are essential for long-term customer growth. #cx #customersupport #customersuccess
Day in the life working in Customer Success
Day in the life working in Customer Success
Customer Success & Dev ❤️
Customer Success & Dev ❤️
Every business is unique, but there are patterns, and they do repeat. After studying literally thousands of companies, there are 10 stages they go through in scaling from 0 to $100M. I made a roadmap that helps you see what roadblocks exist at your current stage, how to spot them, and most importantly, how to get through them. We break them up by function: marketing, sales, product, customer success, IT, HR, recruiting, finance. This is 200 hours of my life compiling it, and many more figuring it out.
Every business is unique, but there are patterns, and they do repeat. After studying literally thousands of companies, there are 10 stages they go through in scaling from 0 to $100M. I made a roadmap that helps you see what roadblocks exist at your current stage, how to spot them, and most importantly, how to get through them. We break them up by function: marketing, sales, product, customer success, IT, HR, recruiting, finance. This is 200 hours of my life compiling it, and many more figuring it out.
Companies Hiring for Remote Jobs (India + Global) Recruiter POV If you’re serious about remote jobs, stop searching randomly. These companies actively hire remote talent from India (globally distributed teams). 👇 Save this list Global Remote-First Companies (Hire from India): • GitLab – Engineering, Product, Marketing, People Ops https://about.gitlab.com/jobs/ • Automattic (WordPress) – Support, Engineering, Design, Marketing https://automattic.com/work-with-us/ • Shopify – Tech, Support, Ops, Product https://www.shopify.com/careers/work-anywhere • HubSpot – Marketing, Sales Ops, Customer Success https://www.hubspot.com/careers • Atlassian – Engineering, Product, Design https://www.atlassian.com/company/careers • Zapier – Ops, Support, Marketing, Product https://zapier.com/jobs • Buffer – Marketing, Engineering, Customer Advocacy https://buffer.com/journey • Doist – Product, Engineering, Support (async culture) https://doist.com/careers • Turing – Engineers, Data, Product (India-friendly) https://www.turing.com/jobs • Toptal – Tech, Design, Finance (experienced roles) https://www.toptal.com/careers ⸻ India-Friendly Remote / Hybrid-Remote Companies: • Freshworks – Support, Engineering, Ops https://www.freshworks.com/company/careers/ • Zoho – Engineering, Support, Product https://www.zoho.com/careers.html • InMobi – Tech, Marketing, Analytics https://www.inmobi.com/company/careers/ • Postman – Engineering, Product, Developer Relations https://www.postman.com/company/careers/ • Chargebee – Product, Finance, Customer Success https://www.chargebee.com/careers/ ⸻ Recruiter Truth 👇 Remote jobs aren’t rare. ❌ Wrong portals ❌ Poor resume positioning ❌ Generic LinkedIn profiles —that’s why people don’t get callbacks. 📌 Save this list 📌 Follow @hrsahiba_official for recruiter POV remote job guidance #RemoteJobs #RemoteJobsIndia #WorkFromHome #GlobalCareers #HiringRemote #CareerGrowth #WomenAtWork #MomsBackToWork #RemoteHiring
Companies Hiring for Remote Jobs (India + Global) Recruiter POV If you’re serious about remote jobs, stop searching randomly. These companies actively hire remote talent from India (globally distributed teams). 👇 Save this list Global Remote-First Companies (Hire from India): • GitLab – Engineering, Product, Marketing, People Ops https://about.gitlab.com/jobs/ • Automattic (WordPress) – Support, Engineering, Design, Marketing https://automattic.com/work-with-us/ • Shopify – Tech, Support, Ops, Product https://www.shopify.com/careers/work-anywhere • HubSpot – Marketing, Sales Ops, Customer Success https://www.hubspot.com/careers • Atlassian – Engineering, Product, Design https://www.atlassian.com/company/careers • Zapier – Ops, Support, Marketing, Product https://zapier.com/jobs • Buffer – Marketing, Engineering, Customer Advocacy https://buffer.com/journey • Doist – Product, Engineering, Support (async culture) https://doist.com/careers • Turing – Engineers, Data, Product (India-friendly) https://www.turing.com/jobs • Toptal – Tech, Design, Finance (experienced roles) https://www.toptal.com/careers ⸻ India-Friendly Remote / Hybrid-Remote Companies: • Freshworks – Support, Engineering, Ops https://www.freshworks.com/company/careers/ • Zoho – Engineering, Support, Product https://www.zoho.com/careers.html • InMobi – Tech, Marketing, Analytics https://www.inmobi.com/company/careers/ • Postman – Engineering, Product, Developer Relations https://www.postman.com/company/careers/ • Chargebee – Product, Finance, Customer Success https://www.chargebee.com/careers/ ⸻ Recruiter Truth 👇 Remote jobs aren’t rare. ❌ Wrong portals ❌ Poor resume positioning ❌ Generic LinkedIn profiles —that’s why people don’t get callbacks. 📌 Save this list 📌 Follow @hrsahiba_official for recruiter POV remote job guidance #RemoteJobs #RemoteJobsIndia #WorkFromHome #GlobalCareers #HiringRemote #CareerGrowth #WomenAtWork #MomsBackToWork #RemoteHiring
@money20_20 was such an innovative and inspiring event ✨ Key AI insights we learned throughout the week: 🤖 Smart Decision-Making: Quick, data-driven insights help companies make informed choices. 💡Tailored Experiences: AI customizes financial products to meet each customer’s unique needs, boosting satisfaction. 💻Streamlined Operations: Automation takes care of repetitive tasks, allowing teams to focus on what matters most. ⚡Enhanced Security: Real-time fraud detection keeps customer assets safe. As we embrace AI in financial services, it’s more than just a trend—it’s a game-changer for trust and customer success. Let’s shape the future together! 🌟 #Money2020 #Money2020USA
@money20_20 was such an innovative and inspiring event ✨ Key AI insights we learned throughout the week: 🤖 Smart Decision-Making: Quick, data-driven insights help companies make informed choices. 💡Tailored Experiences: AI customizes financial products to meet each customer’s unique needs, boosting satisfaction. 💻Streamlined Operations: Automation takes care of repetitive tasks, allowing teams to focus on what matters most. ⚡Enhanced Security: Real-time fraud detection keeps customer assets safe. As we embrace AI in financial services, it’s more than just a trend—it’s a game-changer for trust and customer success. Let’s shape the future together! 🌟 #Money2020 #Money2020USA
Come along with Customer Success superstar, Subhra (@subhra_goswam, Operations Manager), as she shares her career adventure—from workforce to property management to customer success, and how she ultimately found her home at Salesforce. 🌟
Come along with Customer Success superstar, Subhra (@subhra_goswam, Operations Manager), as she shares her career adventure—from workforce to property management to customer success, and how she ultimately found her home at Salesforce. 🌟
Quick clarification about the “C.” Not Customer Success. Not Customer Support. I mean the C with three more letters behind it. CEO. COO. CTO. If you’re not one of those… the problem can wait until Monday. So what’s on the agenda today instead of work? Tell me 👇 @quip
Quick clarification about the “C.” Not Customer Success. Not Customer Support. I mean the C with three more letters behind it. CEO. COO. CTO. If you’re not one of those… the problem can wait until Monday. So what’s on the agenda today instead of work? Tell me 👇 @quip
Missed the #DF24 keynote? We got you covered. Link in bio to see how humans with agents drive customer success together.
Missed the #DF24 keynote? We got you covered. Link in bio to see how humans with agents drive customer success together.
A Day in a life of Senior Customer Success Manager at Personio Follow Sanne through her day and discover how she makes a difference for our customers. From understanding customer goals, to strategizing with her team – every day is a little different and always brings opportunities to grow. Want to experience this for yourself? Then join our Customer Experience team! Apply via the link in bio
A Day in a life of Senior Customer Success Manager at Personio Follow Sanne through her day and discover how she makes a difference for our customers. From understanding customer goals, to strategizing with her team – every day is a little different and always brings opportunities to grow. Want to experience this for yourself? Then join our Customer Experience team! Apply via the link in bio
What are some early warning signs that customers might churn and how can you save them? Kaylyn Hernandez of Ludus breaks it down: Are you noticing a slowdown in your buyer activity? Reassess revenue trends over time to identify if there's a decline compared to previous years. Additionally, check if team members are less engaged with the platform, such as reduced logins or a lack of upcoming events being created. These could signal potential issues. Pay attention to net promoter scores and any shifts in customer sentiment regarding our product. If negative feedback emerges, it's crucial for your customer success team to step in and offer support. By actively listening to your customers and being their advocates, you can enhance retention. Prompt intervention when warning signs appear demonstrates your commitment to customers and encourages their continued engagement. Strive to be proactive in ensuring customer satisfaction. #customersuccess #customerretention
What are some early warning signs that customers might churn and how can you save them? Kaylyn Hernandez of Ludus breaks it down: Are you noticing a slowdown in your buyer activity? Reassess revenue trends over time to identify if there's a decline compared to previous years. Additionally, check if team members are less engaged with the platform, such as reduced logins or a lack of upcoming events being created. These could signal potential issues. Pay attention to net promoter scores and any shifts in customer sentiment regarding our product. If negative feedback emerges, it's crucial for your customer success team to step in and offer support. By actively listening to your customers and being their advocates, you can enhance retention. Prompt intervention when warning signs appear demonstrates your commitment to customers and encourages their continued engagement. Strive to be proactive in ensuring customer satisfaction. #customersuccess #customerretention
You didn’t hear it from us, but if you register to watch Dreamforce on Salesforce+, you’ll get free access to three days of game-changing announcements, bold ideas and the blueprint for becoming an Agentic Enterprise, where humans and agents drive customer success together. Don’t take our word for it, watch it all free on Salesforce+ from October 15. Register now at the link in our bio.
You didn’t hear it from us, but if you register to watch Dreamforce on Salesforce+, you’ll get free access to three days of game-changing announcements, bold ideas and the blueprint for becoming an Agentic Enterprise, where humans and agents drive customer success together. Don’t take our word for it, watch it all free on Salesforce+ from October 15. Register now at the link in our bio.
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