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Charmedly

@charmedly.co

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We canโ€™t do much about the raise. But we can help with the workload ๐Ÿ˜‰ by @charmedly.co
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3 months ago
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๐Ÿ˜ฎโ€๐Ÿ’จ by @charmedly.co
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3 months ago
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Thereโ€™s a term one of our survey respondents used that we havenโ€™t been able to shake since we read it - exhaustion design. The idea that some customer service chatbots arenโ€™t broken. theyโ€™re working exactly as intended. built to make getting help feel so difficult that you just... give up. log off. Stop asking. We surveyed 101 customer service professionals across Africa and the Middle East to find out whatโ€™s actually happening on both sides of these conversations. What they told us was uncomfortable. The full report is linked in our bio (https://www.charmedly.co/report). Swipe through first. by @charmedly.co
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3 months ago
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๐˜๐จ๐ฎ๐ซ ๐ญ๐ž๐ง๐ญ๐ก โ€œ๐ก๐จ๐ฐ ๐ฅ๐จ๐ง๐  ๐๐จ๐ž๐ฌ ๐๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐ญ๐š๐ค๐ž?โ€ ๐จ๐Ÿ ๐ญ๐ก๐ž ๐๐š๐ฒ ๐๐จ๐ž๐ฌ๐งโ€™๐ญ ๐ง๐ž๐ž๐ ๐ฒ๐จ๐ฎ๐ซ ๐Ÿ๐ฎ๐ฅ๐ฅ ๐š๐ญ๐ญ๐ž๐ง๐ญ๐ข๐จ๐ง. ๐ˆ๐ญ ๐ง๐ž๐ž๐๐ฌ ๐‚๐ก๐š๐ซ๐ฆ๐ž๐๐ฅ๐ฒ.โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹โ€‹ Charmedly drafts fast, on-brand replies from your knowledge base โ€” right inside WhatsApp, Instagram, Gmail, X, or wherever your team already works. No autopilot. Youโ€™re always the one hitting send. โ†’ charmedly.co by @charmedly.co
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4 months ago
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โ€œBeyond the Chatbot: The CX AI Report is one of the most insightful reportsย  Iโ€™ve read this year.โ€ We didnโ€™t write that. But weโ€™ll absolutely take it.๐Ÿงก by @charmedly.co
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4 months ago
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Your brand guidelines are in a document. Your agents are in ChatGPT. Guess which one is writing your customer responses? If this one stat made you pause, the full report will make you act. Beyond the Chatbot: The CX AI Report 2026. ๐Ÿงก Link in bio. by @charmedly.co
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4 months ago
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The industry moved fast. We went back to ask how itโ€™s going. The undiluted responses are in the report. Link in bio. ๐Ÿงก by @charmedly.co
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4 months ago
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We asked 101 CX professionals one question. what does AI in customer service actually feel like from the inside? not the vendor pitch. not the case study. the Tuesday afternoon reality. what they told us does not match the early reports. Beyond the Chatbot: The CX AI Report 2026 is out now โ€” free to access. findings that will make you rethink everything you thought you knew about AI and customer service. get your free copy. link in bio. ๐Ÿงก #BeyondTheChatbot #CXreport #customerservice #AIreport #Charmedly CX by @charmedly.co
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4 months ago
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Your customers are out here posting this about your brand. not when Charmedly exists. ๐Ÿงก real-time AI co-pilot for CX teams โ€” say the right thing to every customer, every time. works inside WhatsApp, Instagram, Freshdesk, Zoho and more. early access open now โ†’ charmedly.co link in bio. #customerservice #CX #AItools #Charmedly #customerexperience BeyondTheChatbot by @charmedly.co
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4 months ago
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Weโ€™ve been quiet, but the work hasnโ€™t been. ๐Ÿงก Something big is almost here. keep an eye out. #Charmedly #comingsoon by @charmedly.co
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4 months ago
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What does it look like when itโ€™s easier to do CX? something is changing. ๐Ÿงก #customerexperience #CX by @charmedly.co
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4 months ago
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Sound familiar? Something is changing.๐Ÿงก #customerservice #CX #AI by @charmedly.co
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4 months ago
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