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Electric Zoo Festival

@electriczoony

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🏙 NYC: September 1, 2, 3 2023

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To Our Electric Zoo Community,

We know those of you affected by the issues surrounding Electric Zoo 2023 have been eagerly awaiting a resolution. We also know it has been some time since our last communication and we sincerely apologize for the delay. You deserve answers, and we are now able to provide you with an update.

See Tickets, the exclusive ticketing provider for Electric Zoo 2023, will begin issuing refunds to all remaining eligible ticket holders. Those who are eligible will be contacted directly via email with further instructions and can expect refunds to be processed by July 19, 2024.

The following ticket holders are eligible:

1. Friday, September 1, 2023 single or multi-day ticket holders that have not filed a dispute/chargeback, nor previously received a face-value refund (100% for Friday single day ticket holders; 50% for two day ticket holders and 33% for three day ticket holders);

2. Sunday, September 3, 2023 single or multi-day admission ticket holders who were unable to access the event (as determined by entry scan data), and have not filed a dispute/chargeback, nor previously received a face-value refund (100% for Sunday single day ticket holders; 50% for two day ticket holders and 33% for three day ticket holders).

When we first set out to bring you Electric Zoo 2023, our goal was to create a completely leveled-up experience that included new stage concepts, enhanced production, and so much more.

We know we let you down.

As we continue forward, we will work every day to earn back your trust and forgiveness.

Electric Zoo Festival by @electriczoony

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2 years ago

Dear Electric Zoo Family, 
We are so thankful for the overwhelming support and patience you've shown this year after the challenges we've faced over the weekend. 
It is with deep regret that we need to inform you that due to the challenges caused by Friday cancelation, we have reached our venue's capacity earlier than anticipated for today, Sunday. For the safety and well-being of everyone on site, we will not be admitting any additional attendees today. 
If you are on your way or were planning to come later, we kindly ask that you refrain from coming to the festival site. 
Your safety and festival experience remain our top priorities. We deeply apologize for this inconvenience and hope you understand that this decision was made with everyone's best interest in mind. Refund details are to follow.

Thank you for your continued love, patience, and understanding. We promise to make it up to you.

Team EZOO

** THIS ONLY APPLIES IF YOU ARE NOT ON RANDALL’S ISLAND CURRENTLY ** taken in Randall's Island Park by @electriczoony

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3 years ago

Are you ready to search for The Creator at our exclusive on-site at booth at Electric Zoo: Hyperspace? Have your photo taken with our AI robots and a chance to win free passes to THE CREATOR in theaters September 29th. by @electriczoony

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3 years ago

A glimpse into Electric Zoo: Hyperspace 🚀 #EZOO2023 #Hyperspace by @electriczoony

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3 years ago

Festival pro tip: Keep a White Claw close by for when the night needs a little extra fun. Make sure you stop by the White Claw Shore Club at the festival grounds and enjoy a cold one, use the photo booth, and catch some shade! 21+ #WhiteClaw 💙🦍🎶 by @electriczoony

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3 years ago

Welcome back, fam 🙌 #EZOO2023 #Hyperspace by @electriczoony

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3 years ago

EZoo family: Despite the challenges, it was so gratifying to see all of your smiling faces dancing in the crowd tonight ❤️ We’ll see you again tomorrow! #EZOO2023 #Hyperspace by @electriczoony

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3 years ago

BeatBox is bringing the party to #EZOO2023 with their activation full of jewels, body glitter, and of course — ice cold BeatBoxes. Don’t forget to stop by 🧃 21+ by @electriczoony

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3 years ago

As the sun goes down over Randall’s Island… 🌇🎶 #EZOO2023 by @electriczoony

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3 years ago

The party isn’t stopping anytime soon ⚡️🚀 #EZOO2023 #Hyperspace by @electriczoony

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3 years ago

Our EZoo family, reunited… ❤️🦒 #EZOO2023 #Hyperspace taken in Randall's Island Park by @electriczoony

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3 years ago

Electric Zoo: Hyperspace has begun 🚀 #EZOO2023 by @electriczoony

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3 years ago