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We’ve boarded our flight to Paris and can’t wait to see GACEP European Community members on Tuesday! by @instagacep

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a month ago

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member Darby Mason-Werner, as a service to her fellow members. Visit https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 98: The Insight Flywheel: Making EBC Conversations Count in The Age of AI with Dmitry Risukhin

This first episode of the summer is an 'insightful' conversation with Dmitry Risukhin, a builder of world-class executive engagement programs at companies including Microsoft, AWS, F5, and T-Mobile. Dmitry explains why, as AI, LLMs, and speech-to-text eliminate traditional barriers to capturing customer feedback, the true differentiator is contextual listening; understanding what matters, why it matters, and how to turn insights into action. He emphasizes that collecting feedback without routing it for action is simply filing, underscoring the need for closed-loop systems that drive accountability. Dmitry also explores why effective customer listening starts not with data, but with business leaders committed to acting on what customers say. Tune in as he shares the Insight Flywheel, the current state of customer listening, and where it's headed next. by @instagacep

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a month ago

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member Darby Mason-Werner, as a service to her fellow members. Visit https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 97: Applying Evolutionary Biology to Design More Connected Customer Engagements with Dan Riskin, PhD

Fresh from delivering his fantastic keynote address at the GACEP Spring Conference in April, Evolutionary Biologist, TV Host, Keynote Speaker, and Bestselling Author, Dan Riskin, Ph.D., shares how principles from evolutionary biology and human behavior can help organizations design more connected, memorable customer engagements. From the role emotion and curiosity play in how people learn and retain information to the impact of active problem-solving and diverse team dynamics, we discussed how brands can create experiences that deepen engagement, strengthen relationships, and influence buying decisions. Known for blending humor with science-backed insights, Dan brings a unique perspective on human behavior, communication, and connection that organizations can apply today. by @instagacep

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2 months ago

@hyperquake helped us open the conference in such a cool way. Using AI as a tool, their message about the importance of our community's version of AI (Authentic Interaction) is spot on. And, it was jaw-dropping to see our conference graphic come to life with their storytelling. by @instagacep

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3 months ago

Does the idea of giving customers a behind-the-scenes look at your R&D feel a little…revealing? We get it. But it's often the best way to offer a novel experience that builds trust with customers.

Local Projects is making a triumphant return to the stage at @instagacep, the world's premier event for Customer Experience pros, to share how to develop a narrative engine for innovation and R&D at your experience center.

Our session will be helmed by Creative Director @StephenBaker, alongside Nathan Pisik of @AMD, Patrick McMahon of the @gatesfoundation, and Phillip Tomlinson of @philips.

We'll see you in Santa Clara, #GACEP2026! taken in Santa Clara, California by @instagacep

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3 months ago

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member, Darby Mason-Werner, as a service to her fellow members. Visit https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 96: Influences That Create Thoughtful Leaders, with Amos Wampler

Our latest episode derives from a series of LinkedIn articles that highlight ‘Influences that Create Thoughtful Leaders.’ Amos Wampler, former Director of the Executive Briefing Program at Gore, shares how his life and career experiences shaped his leadership style and passion for the briefing profession. Building on principles like continuous improvement and beginning with a clear intent, Amos offers real-world insights showing how effective leadership is grounded in adaptability, trust, and self-awareness. He emphasizes the importance of identifying your team’s strengths while supporting their growth, embracing diverse viewpoints, and earning credibility through consistent action. At its core, strong leadership means elevating others' voices, fostering an environment where people can thrive, minimizing distractions, and having the courage to push boundaries, all while staying anchored in the values that shape meaningful outcomes.

Enjoy! by @instagacep

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3 months ago

The GACEP Team was in Silicon Valley last week for a Spring Conference Tour Day run-through with fabulous Hosts at Cloudera, Rubrik, ServiceNow, Visa, Verkada, Workday, and Zoom. Each team did a fantastic job and thoroughly enjoyed connecting with one another (as GACEP members always do)! They are ready to host you at the 2026 Spring Conference April 20-22! https://www.gacep.com/ev_calendar_day.asp?date=4/20/2026&eventid=122 by @instagacep

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4 months ago

Congratulations to the talented and dedicated Beatrice Sarni and Rockwell Automation team for the opening of their new Customer Experience Center in Bologna! We know it's going to be a huge success! See a video of the opening here: https://www.rockwellautomation.com/en-gb/company/news/presentations/bologna-customer-experience-center.html by @instagacep

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4 months ago

We are pleased to announce a new episode of the Thought Leadership Podcast Series, The CX Live!, hosted and produced by GACEP member, Darby Mason-Werner, as a service to her fellow members. Visit the Podcasts page here https://www.gacep.com/podcasts for a direct link to this episode as well as past episodes.

Episode 95: Kinetic Environments: Turning Motion into Emotion with Matteo Mosca

Born from a passionate presentation sharing his joy for creative technology, our latest episode features Matteo Mosca, CEO and Founder, at Leva (Impossible) Engineering. Matteo shares how crafting meaningful moments pushes their team to explore how people process the world around them; how the brain interprets movement, light, sound, and space, shaping emotion and memory. He explains how each project begins by understanding what the client wants their guests to feel, remember, and carry with them long after they leave. In our discussion, Matteo defines key elements to designing kinetic environments that bring guests into an ‘awake state of wonder’, capturing their attention and fostering greater participation. He also encourages us to think of this approach as a new language that speaks to both logic and emotion.

Enjoy! by @instagacep

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4 months ago

What a fantastic GACEP Connect in Amsterdam! A HUGE Thank You to the #Miro and #Salesforce Teams for hosting the very cool "UnConference" format at their usual World Class level, to the vetted GACEP Solution Partners for underwriting the day, and of course, to the Customer Engagement Professionals who chose to spend the day having meaningful conversations and sharing their valuable insights. It's always magic when the GACEP Community gets together!

A special thanks to Sid van Wijk, Patricia Marks-van Os, Dr. Stefan Fricke, Marc Araujo, Jasper Reynolds, and Laurent Picot for their work to plan and execute such an outstanding event! by @instagacep

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4 months ago

What a fantastic visit to the McKesson Experience Center in Irving, Texas last week! Thank you for hosting us Allison Emery, Mark Shonka, and team! It was a treat to see the thoughtful experience you've created for your customers. by @instagacep

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5 months ago

Great to see Ericsson and SoftBank GACEP members connecting during a busy week at Mobile World Congress! by @instagacep

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5 months ago