15 hours agopaul.j.mcveigh
I like to tell them that we don't want our team to rush, we want the best result for the customer, so since we're delayed we are going to move it to the next day so they get careful detailed work they deserve 👊
2 days agoclarkpartridge_
When you collect the deposit from the customer, the next question they ask is, "When are you guys going to do it?" My answer is always the most vague answer ever, which is, "We're booking out about 1 to 2 weeks out, so we'll definitely let you know when we know. You'll definitely hear from us between now and that service date, so you won't be surprised. We just don't know yet because there’s too much that can happen in any given day, but we'll be in touch as soon as we know." “One of the best parts of our service is that you don't need to be home, and we're really looking forward to it. We'll talk to you soon.”
2 days agoalfredo_uuu
This Dosent work lol, people are tired of the corporate bullshit talk. Being nice goes a long way, that’s sounding like a robot tho
2 days agosavoysavoie
I also like into insert "and a few unexpected things will come up on your job as well" 🙌
2 days agodylthor
We never give them an exact day. We just give them the week of. That way we can shuffle our schedule around
2 days agojoey.demoss10
Curious what your plan is after Christmas going into q1? Seems like sales will naturally drop but wanna know your plan to about fixing that
2 days agopaulerssen
Most people we do are running errands or taking the kids to practice, should be easier to reschedule since it’s an exterior based service as opposed to interior window cleaning
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