17 days agoYou need to do more than this to gain goodwill with your local customers. Booked a car return for today inc two passengers but due to car issues we ended up arriving as foot passengers. Told on arrival it was fine and to join foot passenger queue which we did and sat waiting for 25 minutes for boarding to start only to find we were denied boarding and made to repurchase two new foot passenger tickets with no offer of a refund. Total rip off - car tickets are more expensive then foot passengers and when you have two included on ticket and your check in attendant said no problem would you do this. Being held to ransom as ferry about to depart is not great tactics. Will be using Red Funnel for car journeys and Kraken ferry moving forward #ripoffbritain #isleofwighttunnel
