Jim Resha & Heather Francine CRE Professionals

Leadership is defined by how we show up when things don’t go our way.
After a colleague passed away, Heather was entrusted with a group of their listings. When a Starbucks in one of those buildings went dark, the opportunity went to another broker. It was a decision she didn’t agree with, but she chose to let it go and keep moving forward.

Four months later, the client asked for a new broker, and Heather got the call. She shared that she takes this work personally because she wants to honor the colleague who trusted her with those listings.

In commercial real estate, deals come and go. Reputation stays. It’s built on the tough days and the small choices nobody sees.

At a recent luncheon, USC Women’s Water Polo head coach Casey Moon shared the four principles that guide his team: joy, compete, mindfulness, and compassion. His message resonated with Heather and reinforced values that matter both in business and in life.
✨ Joy: Finding fulfillment in the people we meet, the relationships we build, and the process—not just the closing.
🔥 Compete: Striving to improve every day. For Heather, that means early mornings, consistent discipline, and showing up for clients when they need her.
🙏 Mindfulness: Making space for faith and reflection, especially on the hard days, and focusing on what we can control.
❤️ Compassion: Treating people with respect, whether they’re clients, tenants, landlords, or fellow brokers. This industry is smaller than it looks, and how we treat others matters.

At The Resha Group, we believe success is about more than closing deals. It’s about the relationships we build, the standards we hold ourselves to, and how we show up along the way.
We can’t always control the outcome, but we can control our attitude and effort.
What principles keep you grounded on the hard days?

#CommercialRealEstate #Faith #Mindset #Leadership #OrangeCounty