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Phillip | Hospitality AI Agents

@phillippulpo

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Recovering workaholic. AI saved me
12 yrs in hospitality · Founder ThinQr
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Nobody warns you about this part of “making it.”

For years I chased the next goal. Every time I hit it, I moved it again.

Turns out the life I wanted was right in front of me. I was just too busy keeping score to see it.

What’s the one thing you keep saying you’ll do “once the business is there”? Tell me below 👇🏾

If you felt this, follow @phillippulpo. I share the business mindset and AI life hacks to help you get your time back so you can enjoy running your business.

#hospitalityowner #horeca #smallbusinessowner #entrepreneurmindset #worklifebalance by @phillippulpo

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2 days ago

5 brutal truths about people I learned after 10+ yrs of hiring them

1. People work for themselves, not for you.
nobody wakes up excited to grow your business. they think about their rent and their future. that’s not selfish. it’s human. the people who give you the most are the ones who can see how this job gets them where they want to go.

📝 take-away: find out where your employees want to be in 2 years. align their goals with yours, then show them how working for you gets them closer to theirs.

2. The first time you explain a rule, nobody hears it.
in 1977, researchers found people believe something more just because they heard it before. it’s how ads work. and training. if you only said something it falls on dead ears. repeating yourself can feel annoying. but it’s the job.

📝 take-away: pick your 3 most important rules and say them every shift for a month. same words every time.

3. Without structure, people are like kids at a party with no adults around.
employees will do just enough to not get fired. no clear rules, no clear roles, and everyone drifts to whatever’s easiest. that’s not a staff problem. that’s a missing system.

📝 take-away: every person needs a clearly defined role with expectations and metrics so you can hold each other accountable.

4. People leave months before they hand in their notice.
it’s like a relationship. nobody breaks up suddenly out of nowhere. it creeps up slowly over time. staff do the same. less effort. no more ideas. by the time the letter lands, they left a long time ago.

📝 take-away: watch their attitude, not their attendance. have regular sit downs and transparent conversations with your team.

your business runs on people. so the most important system you’ll ever build is the one around them.

if this resonated, follow @phillippulpo for more business psychology and leadership.

#horeca #hospitality #hospitalityowner #businessowner #entrepreneurmindset by @phillippulpo

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5 days ago

Bad news is one call away. Doubt is even closer.

Business is painfully hard at times. And one bad call is all it takes to start doubting everything.

The biggest mindset shift for me was learning to flip it.

Doubt kills progress. But progress kills doubt.

Dr. Maxwell Maltz wrote about this in Psycho-Cybernetics.
His big idea: your self-image sets the limit on what you’ll achieve. But the good news is that you can train your mind to see yourself differently. Every small win is proof. And proof is what changes the picture.

Follow @phillippulpo for more business psychology and mindset.

#horeca #hospitality #hospitalityowner #businessowner #entrepreneurmindset by @phillippulpo

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13 days ago

Some weeks you feel unstoppable. Some weeks one bad call has you wishing you’d just taken a 9-5.

But nothing about the business actually changed. The only thing that changed is the story you tell yourself.

Business is all mindset. Don’t let that voice in your head boss you around. by @phillippulpo

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15 days ago

Type B people, keep scrolling.

Us business owners think we can juggle it all. At least I did. For years, I ran the family business whilst I built new businesses on the side.

I started a few. But every one of them failed.

Not because the ideas were bad. But because I was never all in. Deep down, the family business always came first, and my pride wouldn’t let it go.

So I was only ever half in on anything new.
It took those failures to learn this lesson: if you really want something to work, you can’t have a plan B.

You simply can’t afford to split your time. Life gets busy enough on its own. Your dreams deserve your full attention.

Send this to a busy entrepreneur juggling too many priorities ❤️

#horeca #hospitality #hospitalityowner #businessowner #entrepreneurmindseto by @phillippulpo

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16 days ago

Which 2 would you pick? by @phillippulpo

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19 days ago

You thought the hard part would be the staff. The admin. The taxes.

Then your business finds every weak spot you have. Whether you can lead. Your patience, or lack of it. The childhood stuff you never dealt with. No warning. It just shows you.

And then there’s the voice. You’re behind. You fucked up. You’re not cut out for this. And you nod along to every word, because you’ve heard that voice your whole life.

Here’s the switch. Next time it talks, don’t argue. Just notice it. “There it is again.” You’re not the voice. You’re the one hearing it.

That’s when you become the leader your business can count on. Your weak spots aren’t in the way. They’re the map to who you need to become.

Be kind to yourself. But be honest first.

Send this to an owner who’s building the business and themselves at the same time.

#horeca #hospitality #businessowner #hospitalityindustry #smallbusinessowner entrepreneurmindset by @phillippulpo

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22 days ago

That voice in your head telling you you’re behind, you fucked up, you should be further along by now?

You don’t have to agree with it.

You’re not the voice. Become the observer of the voice and you will be able to change your perspective. by @phillippulpo

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23 days ago

it’s time to lock in 🔒
 There’s 99 days left in 2026.
I want to see us all win, so here’s my simple method for making the best of the final quarter.
 WWW W — Wake up early W — Work out, first thing W — Win your time back
 that’s it! Try it for 7 days to feel what I’m talking about.

Share this with a friend who needs to LOCK IN for this final stretch of 2026.
 #horeca #hospitality #hospitalityowner #businessowner #entrepreneurmindset by @phillippulpo

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25 days ago

The thing that made you tough is the same thing that stops you resting.

My immigrant parents taught me how to hustle. Nobody taught me how to stop. That built a business. It also cost me years where I couldn’t switch off, not even on holiday.

Then you look up and realise the chaos isn’t happening to you anymore. You’re the one keeping it alive, because calm feels like something you haven’t earned yet.

You don’t have to keep proving you can take it.

Send this to an owner who’s still running on that same psychotic resilience.

#horeca #hospitality #hospitalityowner #businessowner #hospitalityindustry smallbusinessowner entrepreneurmindset by @phillippulpo

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a month ago

At 16 I moved to London and got laughed at every time I opened my mouth.

My Dutch accent was thick 😂. Kids mocked the way I said words. So I stopped talking in class. I figured if I said nothing, I couldn’t get it wrong.

That wasn’t protecting me. It was just keeping me bad at English for longer.

Every word I got wrong taught me the right one. Every time I got laughed at was my motivation to learn.
Same thing happens in your business.

You don’t post the video because it might flop. You don’t raise your prices because someone might not like it. You avoid the hard talk with your manager because it might get awkward.

So nothing goes wrong. But nothing improves.
A mistake isn’t a verdict on you. It’s a clue. It tells you exactly where not to go next time.

Stop trying to get it right the first time. Nobody does.
What’s the one thing you’ve been putting off because it might not work? Tell me below.

#horeca #hospitality #restaurantowner #businessowner #hospitalityindustry smallbusinessowner entrepreneurmindset by @phillippulpo

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a month ago

The psychology to develop great leadership skills… 📝 by @phillippulpo

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a month ago