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For Mario La Pietra, exceptional hospitality is built on genuine connection, consistency and attention to detail. Now leading the mixology programme at Capella Kyoto, he reflects on his career spanning multiple continents and explains why the industry’s greatest asset will always be its people. 

Full interview now live on www.drinks.world
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A couple of mLs seems so insignificant. It couldn’t possibly be costing me tens of thousands a year, right?

Here’s an example. 

Reasons for overpouring:
- Leaky speed pourers
- Untrained staff
- Staff that just don’t care
- Drinks not being rung through (comps, staffs, remakes etc)
- Staff just not knowing how to use a jigger properly (it’s more common than you think)
- Incorrect specs being used for cocktails 
- And the list goes on
. 

If you aren’t tracking it, then how are you meant to know? ‹Simply tracking your highest volume items more regularly and assessing your SOPs can improve this dramatically. ‹Follow for More đŸȘ©
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