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Today, after dinner, we booked a Rapido auto ride. As soon as we got into the auto, the driver started demanding extra cash apart from the fare showing in the app. We clearly told him we would pay whatever amount was shown in the app, but after that he became very rude.

He started driving very rashly and aggressively throughout the ride and and he says My auto, my wish, I’ll drive however I want - this was the response from the driver when we asked him to slow down. Customer safety is not a joke or a personal choice. Rash driving and careless behavior can risk lives. Platforms should take stricter action against such drivers because passengers deserve to feel safe during every ride.  We genuinely did not feel safe at all, so we asked him to stop midway near Niloufer, Hitech City. Even after paying a decent extra amount, he continued using extremely filthy and abusive language towards us. The words he used were so harsh that I cannot even mention them here. Even the bikers and car drivers beside us were telling him to slow down because of how dangerously he was driving.

After such a horrible experience, we contacted the Rapido safety team expecting serious action. But the response we received was extremely disappointing. We were told that the driver would just be kept under observation for one week and action would be taken only if similar complaints are received again. This honestly feels very careless from a safety team. Are customers supposed to wait until something worse happens to someone else before proper action is taken?

We already felt unsafe enough to get down in the middle of the ride. This is a serious safety concern, not a small issue to simply observe and ignore. I request you to please take strict action against the driver and handle such complaints more responsibly. #rapido #safety #womensafety #hyderabad #hitechcity
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