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@stevenmurtoff

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My heart is filled with gratitude after a weekend filled with friends, love, and celebrations. @southwestair has been my family for 25 years and I couldn’t be more proud. congratulations to all my co-hearts celebrating milestone anniversaries this year…I’ll see you soon in the friendly skies! #flightattendantlife #flightattendant #lifeatsouthwest
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One era has ended and a new one has begun. Assigned seating rolled out today for SOUTHWEST, and what a joy it was to work alongside these amazing people today helping out our crews. It’s not gonna be perfect, but for now SW is just trying to iron out hiccups, and still provide legendary hospitality to our amazing passengers.❤️✈️
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rough weekend for a duck hunt, but even better one with my new family 😊🐾
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A LUVly view of the departure of one of our Boeing 737 MAX 8 aircraft ✈️ on Monday afternoon.⁣ ⁣ This is Flight 4472 heading to New York LaGuardia (LGA) on N8751R. ⁣ ⁣ And, it’s a SWA (small) world—when I looked up the flight details in our system to confirm the tail number, I discovered that my dear friend and Coheart Mandy (@mandyleamurtoff) was serving as the A Flight Attendant on this trip.⁣ ⁣ Hey Mandy, didja see me on The Deck??? LOL 😂 📱👋🏻⁣ ⁣ #N8751R #swapic #swaculture #clapclapding #HospitalityandReliability #SouthwestHeart ❤️💛💙 #IHaveConfidenceinGaryandBob #IStandWithGary @southwestair #OneTeamAllHeart #NoThornsInOurButts #SouthwestHeartStrong #OurSouthwest
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your favorite father-daughter duo take on the big apple !!😊
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You deserve a book that celebrates the beauty and history of Jim Thorpe, Pennsylvania, in a fun and ridiculous way. Our new activity book is filled with puzzles, stories, and fun facts about this remarkable town and the incredible legacy of Olympian Jim Thorpe. Whether you’re planning a visit or just looking to enjoy a piece of Pennsylvania from home, this book offers a chance to connect with the area’s unique charm. It’s available now on Amazon, and we hope it brings you a little joy and inspiration. #JimThorpePA #PennsylvaniaTourism #ExplorePA #AmazonBooks #Bookstagram #PoconoMountains #TravelPA #PAHistory #FamilyActivities #LocalGems #MountainTown #EscapeToThePoconos #ActivityBook #PennsylvaniaPride #NatureLovers #TravelInspiration #ReadersOfInstagram #PAAdventure #GetOutsidePA #PAStories #HistoryAndFun A heartfelt thank you to everyone who helped make this book possible!
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When my kids were young, they enjoyed playing a computer game entitled “Where in the World is Carmen Sandiego?” which was later turned into a TV show.⁣ ⁣ About four months ago, I inaugurated my daughter as an official player in the new Southwest Airlines version of the game, and she enjoyed tracking the clues during our trip.⁣ ⁣ Now, at the end of our adventure in Washington DC last month, I was able to also add my son to the list of authorized players of “Where in the World is Mandy?”⁣ ⁣ 😳🤔🔎🌎🌍🧐❤️💛💙🤩🤪😍⁣ ⁣ #swapic #swaculture #clapclapding #HospitalityandReliability #SouthwestHeart ❤️💛💙 #IHaveConfidenceinGaryandBob #IStandWithGary @southwestair #OneTeamAllHeart #NoThornsInOurButts #SouthwestHeartStrong⁣
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It was great to run into one of our LUV Couples, my dear friends and Cohearts Mandy and Steve, along with Steve’s daughter, at our BWI Station and to share a flight back to Dallas together this afternoon!⁣ ⁣ When we deplaned in DAL, I couldn’t skip the chance to snap a few “double-vision” images of our resident Inflight poster model in the jetbridge.⁣ ⁣ Then, although he declined to be in the picture, Steve insisted on creating a unique Mandy (@mandyleamurtoff) pointing at me squared shot! Ha ha!⁣ 😂 ⁣ Having fun at the LUV airline, where life imitates art and, just like Herb, our People refuse to take ourselves seriously… 🤩❤️💛💙🤪⁣ ⁣ Second 📸: @stevenmurtoff 👏🏻🫶🏻⁣ ⁣ #MandySquared #swapic #swaculture #clapclapding #HospitalityandReliability #SouthwestHeart ❤️💛💙 #IHaveConfidenceinGaryandBob #IStandWithGary @southwestair #OneTeamAllHeart #NoThornsInOurButts #SouthwestHeartStrong
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my love letter to december (feat. lots of london and some of my favorite people 💌)
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It made me feel self-conscious when my daughter mentioned that some random Flight Attendant was pointing at my head…⁣ ⁣ 😳👱🏻‍♂️👈🏻🤔🫣😬❤️💛💙🤪😍🥰🫶🏻⁣ ⁣ Hi, Mandy! @mandyleamurtoff 👋🏻 😂🤪⁣ ⁣ #swapic #swaculture #clapclapding #HospitalityandReliability #SouthwestHeart ❤️💛💙 #IHaveConfidenceinGaryandMikeandBob #IStandWithGary @southwestair #OneTeamAllHeart #NoThornsInOurButts #SouthwestHeartStrong
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we went full pura vida! 😊
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There are a few things which are really high priority at Southwest Airlines—one of them is providing Hospitality.⁣ ⁣ We define Hospitality as making Employees and Customers feel welcomed, cared for, and appreciated. Many companies emphasize Customer Service, which is something you DO. Hospitality is HOW you do it.⁣ ⁣ This week, our Hospitality Team hosted a wonderful event at our Headquarters to discuss Hospitality, share best practices and encouraging stories, and to explore new ways to deliver that key principle.⁣ ⁣ We had presentations on the ways we provide Coheart Care internally to our Employees during major life events. Next, we learned about the various ways we can recognize and commend our Cohearts on a job well done. ⁣ ⁣ Following that, we had an inspiring discussion from our friends at Wegmans Food Markets, which is headquartered in Rochester, NY. That 109-store chain of grocery stores is 107 years old, and really sets the bar high in internal and external Hospitality. ⁣ ⁣ The morning was closed out with a panel discussion featuring two Southwest Vice Presidents and a Director who talked about the internal Hospitality initiatives in their respective Departments.⁣ ⁣ Thanks very much to Steve G; Nan; Krissy; Mallory; CJ; Steve M.; and Sherrie from Southwest plus Peggy; Heather; and Melisza from Wegmans. We are grateful for each of you for the fantastic content on Hospitality! 👏🏻🤩🙌🏻🤗🫶🏻⁣ ⁣ #Wegmans @wegmans #swapic #swaculture #clapclapding #HospitalityandReliability #SouthwestHeart ❤️💛💙 #IHaveConfidenceinGaryandMikeandBob #IStandWithGary @southwestair #OneTeamAllHeart #NoThornsInOurButts #SouthwestHeartStrong ⁣
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