Instagram story viewer> @yourbrand_experience> Posts

Customer Experience Training Abuja

@yourbrand_experience

99

followers

39

following

Customer Experience Professional || Corporate Event Host.
✨️Helping business owners serve customers better and build trusted brands.

POSTS STORIES REELS TAGGED

Sometimes the problem isn't the service. It's that you and the customer had different ideas about what was included.

That's why it's important to be clear about exactly what you're delivering before the customer pays.

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Katampe, Abuja by @yourbrand_experience

3

16

a month ago

If you have a physical busineas, pay attention to those first few moments. They may be saying more about your business than you realise.

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Life Camp, Abuja by @yourbrand_experience

3

16

a month ago

Customers don't just want a good product. They want to feel confident buying from you.

What are you doing to make your customers feel confident?

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Zoo Road, Kano by @yourbrand_experience

3

16

a month ago

Customers notice when the experience keeps changing.

YBE HASHTAG

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Chida Event Center jabi abuja by @yourbrand_experience

3

8

2 months ago

Don't underestimate the impact of a simple acknowledgement!

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in 3rd Avenue, Gwarimpa, Abuja by @yourbrand_experience

3

24

2 months ago

Some business owners act distant because they think responding quickly, following up or being nice makes them seem to eager🤔.

Are you mistaking great service for desperation?

Like, comment and share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Gaduwa, Abuja by @yourbrand_experience

3

19

3 months ago

Never make customers feel like they're asking too many questions. Every question is an opportunity to build confidence, remove doubt, and move them closer to making a purchase.

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Gwarinpa, Federal Capital Territory, Nigeria by @yourbrand_experience

3

18

3 months ago

Not every message requires an immediate conversation.

If you're occupied and can't respond properly, let your customer know you'll get back to them.

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Asokoro, Federal Capital Territory, Nigeria by @yourbrand_experience

3

20

3 months ago

Customer Experience is not about one positive interaction.

It's about creating the same positive experience over and over again.

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Katampe, Abuja by @yourbrand_experience

3

24

3 months ago

When a customer reaches out because something has gone wrong, they're not just looking for an answer.

They're looking for reassurance.

A great response apologizes, sets clear expectations and reassures the customer.

Which type of response does your business usually send?🧐

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Central Business Area. FCT, Abuja by @yourbrand_experience

3

20

3 months ago

1. When someone messages your business, don't leave them wondering if anyone is there.

Welcome them and tell them what to do next.

2. After payment, send a confirmation message.

3. Let them know their order is on the way.

Proactive communication feels premium✨️.

Like and Share this with someone in business🤍.

#customerserviececlassabuja #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Garki II, Abuja by @yourbrand_experience

3

18

3 months ago

Tell them clearly: Should they send a DM or WhatsApp message? Should they send a screenshot? Should they use a product code? What details should they include?

Like and Share this with someone in business🤍.

#customerexperiencetips #customerservicetrainingabuja #customerservicecourseabuja
#customerserviceworkshopabuja
#customerservicetips taken in Jabi, FCT - Abuja by @yourbrand_experience

3

22

3 months ago