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ASSOCIATION OF DENTAL OFFICE MANAGEMENT | AADOM

@aadom1

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The mission of #AADOM is to educate, connect, & empower dental office managers and leaders across North America.
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Are you following the Golden Rule or the Platinum Rule when communicating with patients?

Great communication goes beyond simply sharing information. It’s about making sure patients feel heard, understood, and confident in their care!

In her latest AADOM member article, Briana McGilton, MAADOM, explores how shifting from the Golden Rule to the Platinum Rule—treating others how they want to be treated—can transform patient interactions and strengthen trust.

From active listening and thoughtful communication to setting clear expectations around treatment plans, scheduling, and finances, small changes can make a big difference in the patient experience. 💙

🌟 Ready to take your patient communication to the next level?

🔗 Read the full article: https://ow.ly/S6Vr50ZYz24 by @aadom1

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7 hours ago

Tired of spending hours manually verifying insurance, staying on hold for hours with insurance companies, and still not knowing exactly what patients owe when they show up for their appointment?

Meet Ivy, Overjet’s AI (@overjet.ai) insurance coordinator.

Join Overjet for Ivy’s live debut and see how Ivy can help your team spend less time checking benefits and chasing payer answers—and more time supporting patients and keeping the practice running smoothly.

See Ivy in action:
• Verify insurance for your entire day’s patients in minutes
• Check any code or benefit in seconds
• Call payers, ask questions, and bring documented answers back into your workflow
• Get automated coverage decisions from multiple payers through ReviewPass

Bring the insurance questions your team faces every day. Overjet’s leadership and product team will share a live demo and answer your questions.

Choose a live session:
📅 October 21 at 6:00 PM ET
📅 October 23 at 12:30 PM ET

Register now: https://tinyurl.com/ivy-webinar-aadom by @aadom1

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15 hours ago

Your Path to AADOM 2027 Starts Here! 🎸

What if your next big professional opportunity came with a FREE trip to AADOM Conference? 👀

AADOM and Patterson Dental are excited to award FIVE scholarships to help dedicated dental office managers and practice leaders attend the AADOM 2027 Annual Conference in Scottsdale, Arizona! 🎉

Whether you're looking to grow as a leader, gain fresh ideas to bring back to your practice, or connect with your AADOM tribe, this could be YOUR year to experience it all!

Here's what FIVE lucky scholarship recipients will receive:

🎟️ Complimentary AADOM Conference registration
🏨 Three-night hotel stay
✈️ Up to $500 toward travel expenses

📣Applications are NOW OPEN!
📅 Application Deadline: January 15, 2027

Don't let this opportunity pass you by! Take the next step in your professional journey, invest in your growth, and get ready to learn, lead, connect, and ROCK YOUR PRACTICE!🤘

🔗 Apply for your AADOM 2027 Conference Scholarship today: https://ow.ly/I5uP50ZYqt3 by @aadom1

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2 days ago

Tired of delayed insurance payments and claims that seem to go nowhere?

Getting claims paid on time takes more than simply hitting submit! It requires accurate information, strong documentation, consistent follow-up, and a team that understands its role in the revenue cycle.

In another insightful AADOM article, Danielle Hewson, MAADOM, shares practical strategies to help dental practices reduce claim denials, improve cash flow, and create a more efficient insurance billing process. 💙

From verifying insurance eligibility and submitting clean claims to reviewing aging reports and utilizing electronic payments, Danielle breaks down the steps that can make a BIG difference in your practice's financial health!

✨ Because when your team has the right systems in place, you can spend less time chasing payments and more time focusing on your patients!

💡 What's the biggest insurance billing challenge your practice faces?

🔗 Read Danielle's latest insights on the AADOM Blog! Link in bio. by @aadom1

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3 days ago

🚨 ONE WEEK AWAY! Your Team's Next Step Toward Stronger Case Acceptance Starts Here!

AADOM and CareCredit are teaming up on October 23 in Alpharetta, GA, for an exciting, hands-on Case Acceptance Certification Program designed to help dental teams build confidence, strengthen patient conversations, and help more patients say YES to the care they need! 🙌

💥 And the best part? It's just $99 per practice for up to THREE attendees!

This is your opportunity to bring your office manager, a teammate, or your doctor together for a full day of practical learning that you can put into action right away!

Here's what you'll walk away with:

✅ 7 continuing education credits
✅ AADOM Case Acceptance Certification
✅ A digital certification badge
✅ Expert-led education and hands-on activities
✅ Real-world strategies for treatment and financial conversations
✅ A customized 90-day implementation plan
✅ Practical tools and resources to bring back to your practice

Learn from industry experts Penny Reed, Debra Englehardt-Nash, and Erika Pusillo, DAADOM!

📍 Alpharetta, GA
📅 October 23, 2026 | 8:00 AM – 5:30 PM
💰 $99 per practice | Up to 3 attendees

⏳ Space is limited to just 100 attendees! Don't miss your chance to invest in your team's confidence, strengthen case acceptance, and make a lasting impact on your patients and practice!

🔗 Grab your team and register today: https://ow.ly/NjaN50ZMITq

#AADOM #CareCredit #CaseAcceptance #DentalOfficeManagement #DentalPracticeManagement #DentalLeadership #DentalTeam #ContinuingEducation by @aadom1

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3 days ago

Behind every beautiful smile is a team working together to make it happen!

Creating a lifetime of smiles takes more than exceptional orthodontic care. It takes strong leadership, meaningful communication, and a team that shares a common purpose.

In her latest AADOM article, Traciee Stafford, DAADOM, shares how building a positive team culture, empowering employees, and prioritizing the patient experience can help orthodontic practices create lasting relationships and life-changing results. 🦷✨

From daily huddles and celebrating team successes to encouraging collaboration and leading with purpose, it's the little things that make a BIG difference!

💡 When your team feels valued, supported, and inspired, that positivity shines through in every patient interaction.

🔗 Read Traciee's insights on the AADOM Blog! Link in bio. by @aadom1

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4 days ago

AI is changing dentistry, but can it replace the knowledge and experience of your dental team?

From automated insurance processing to patient communication and daily workflows, artificial intelligence is transforming how dental practices operate. But technology alone can't replace the expertise, critical thinking, and personal connections that make a practice successful. 💙

In her latest AADOM article, Holly Sadowski, DAADOM, explores the importance of preserving institutional knowledge while embracing AI innovations in the dental office.

From catching costly billing errors and understanding patient accounts to providing compassionate, personalized service, experienced team members bring something to the table that technology simply can't replicate!

✨ The future of dentistry isn't about choosing between AI and your team. It's about finding the right balance between technology and human expertise.

💡 How is your practice embracing AI while keeping the human connection at the heart of patient care?

🔗 Read Holly's insights on the AADOM Blog! Link in bio. by @aadom1

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5 days ago

We’re proud to have Overjet as AADOM’s 2026 Advocate Sponsor and official Revenue Cycle Management partner! 💡🙌

Great patient experiences start before a patient ever steps into the practice. With Overjet’s Insurance Verification, dental teams can check coverage at the code level across 300+ payers days in advance, helping office managers feel more prepared for cost conversations and giving patients greater clarity from the start.

By simplifying insurance verification and providing teams with the information they need ahead of time, Overjet is helping practices create a smoother experience for both their teams and their patients.

Thank you, Overjet, for supporting the AADOM community and the office managers who keep dental practices moving forward! 💙

#AADOM #DentalOfficeManager #DentalPracticeManagement #RevenueCycleManagement #Overjet by @aadom1

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5 days ago

A thriving dental practice starts with a strong team culture!

What if the secret to better teamwork, happier patients, and increased treatment acceptance isn't just about improving your processes, but strengthening your practice culture?

In her latest AADOM article, Danielle Hewson, MAADOM, shares how intentional leadership, meaningful communication, and genuine appreciation can transform the way dental teams work together and connect with patients. ✨

From hiring team members who align with your values and using DISC assessments to improve communication to celebrating small wins through “Thankful Thursdays,” Danielle highlights practical ways to create a workplace where everyone feels valued and supported.

🌟 Because when your team feels appreciated, that positivity carries over into every patient interaction, building trust, strengthening relationships, and encouraging treatment acceptance!

💡 What is one thing your practice does to create a positive team culture?

🔗 Read Danielle's insights on the AADOM Blog! Link in bio. by @aadom1

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6 days ago

📍✨ New Cities. Fresh Perspectives. Endless Opportunities to Grow!

AADOM Regional Meetings are hitting the road in 2027, and we're bringing the education, inspiration, and connections straight to YOU! 💙🚗

Get ready for a full day dedicated to YOU and your growth as a dental office manager! Whether you're looking to strengthen your leadership skills, discover new strategies to bring back to your practice, or connect with fellow dental leaders who just get it, AADOM Regionals are where it all happens! 🙌

🎤 Learn from incredible industry leaders!
We're bringing together inspiring speakers, including Sophia Dunkley, Erika Pusillo, Denise Williams-Jones, and Brandi Williams, to share practical insights, fresh ideas, and strategies to help you lead with confidence.

🗓️ Find an AADOM Regional Meeting Near You!

📍 Columbus, OH | March 12, 2027
📍 Newport Beach, CA | March 19, 2027
📍 Boston, MA | April 2, 2027
📍 Chicago, IL | April 16, 2027
📍 Greater Washington, DC Area | May 7, 2027

🚨 Only 100 attendees per location! These one-day experiences are designed to create meaningful opportunities to learn, connect, and grow, so don't wait to grab your seat!

✨ Big ideas, powerful connections, and a community that's cheering you on every step of the way. That's the AADOM experience!

🔗 Explore the locations and register today: https://www.dentalmanagers.com/about/events/regional-meetings/ by @aadom1

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6 days ago

Your next loyal patient could be just one phone call away! 📞

First impressions matter, and for many patients, their first interaction with your dental practice happens before they ever walk through the door.

In her latest AADOM article, Laura Tucker, DAADOM, shares why proper phone etiquette plays such an important role in building patient trust, creating positive experiences, and supporting practice growth. 💙

From answering calls promptly and listening with empathy to communicating professionally and protecting patient information, every conversation is an opportunity to make a lasting impression!

✨ A warm greeting, a helpful attitude, and a little extra care can turn a first-time caller into a lifelong patient.

💡 Is your team making every phone call count?

🔗 Read Laura's insights on the AADOM Blog! Link in bio. by @aadom1

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7 days ago

💙 "I'm not the same person I was six years ago. I'm not even the same person I was last year."

For AADOM member Amber Hoertz, professional growth is about more than gaining knowledge. It's about finding your people, building meaningful connections, and bringing new ideas back to your dental practice! 🌟

Every year, Amber attends the AADOM Annual Conference with one goal: discover something new she can take back to her team and put into action. And every year, she leaves with more than she expected!

From continuing education to a community that feels like family, Amber shares how AADOM has transformed her journey both personally and professionally.

✨ Because when you're surrounded by people who understand your challenges, support your growth, and inspire you to keep learning, the possibilities are endless!

🎥 Hear more of Amber’s story and her journey into dental practice management: https://ow.ly/KFbH50ZWlKv by @aadom1

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7 days ago