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Palona AI

@palonaai

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The AI operating layer for physical businesses, proven first in restaurants.

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Restaurant AI is not a short-term trend. We’re only at the beginning of the transformation 🚀

That’s why Maria Zhang, CEO and co-founder of Palona AI, encourages restaurant owners and operators to look beyond what an AI platform can do today.

Look at the roadmap. The product you see now tells you about the technology, the team, their commitment, and the quality of service. But the bigger question is where that partner is going next.

Restaurants will evolve, AI will evolve, the right technology partner should evolve with you.

This is a long journey, and the goal is to grow together #PalonaAI #RestaurantAI #RestaurantTechnology by @palonaai

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10 days ago

Your restaurant cameras can do more than record what happened.

With Palona AI Vision, compatible cloud-enabled cameras can become an always-on source of operational intelligence.

Palona can monitor signals across the front and back of house—from guest experience and food quality to employee SOP compliance, food safety, and food handling.

The goal isn’t more footage. It’s actionable intelligence.

Real-time insights help teams respond in the moment, while deeper analytics give operators visibility into patterns across their business.

Your cameras already see the operation. Palona AI helps you understand it #PalonaAI #VisionAI #RestaurantAI by @palonaai

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13 days ago

Your guests don’t communicate through just one channel. Your AI shouldn’t either.

Palona AI can support restaurant guests across phone calls, email, and website chat, from a simple pizza order to a birthday party, a 500-person catering event, or a customer service issue.

It’s omnichannel AI built for the full guest lifecycle: inquiry, ordering, confirmation, and support.

One AI agent. Multiple channels. More opportunities captured without adding more chaos for your team.

Wherever your guests reach out, your restaurant should be ready to respond #PalonaAI #RestaurantAI #OmnichannelAI by @palonaai

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14 days ago

Smart upselling isn’t about recommending more, it’s about recommending what makes sense for the guest and the restaurant.

Palona AI’s proprietary Menu Compiler gives its AI a deeper understanding of menu items, what complements an order, what sells well, and what operators actually want to promote.

Already ordered dessert? Don’t recommend another dessert. Chicken wings have low margins? Recommend a higher-margin salad instead. That intelligence helps turn AI upselling into something much more valuable: better recommendations aligned with the restaurant’s business goals. And as the technology keeps learning, Palona AI keeps getting more effective at selling #PalonaAI #RestaurantAI #RestaurantTechnology by @palonaai

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16 days ago

What does restaurant growth look like when you don’t have to add more staff to handle the demand?

At @calibbq $22,000 was once the biggest single day ever. Then, with Shawn AI powered by Palona AI, Father’s Day sales reached $25,000 without adding extra staff.

After that? A $30,000 single day, again without adding extra staff.

For a busy restaurant, more volume usually means more phone calls pulling the team away from operations and hospitality. Shawn AI helped handle that demand while the team stayed focused on the guests in front of them.

More sales, same staffing, fewer phones to chase. That’s a huge deal for a restaurant operator #PalonaAI #ShawnAI #CaliBBQ by @palonaai

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20 days ago

What happens when restaurant AI doesn’t just answer the phone, but becomes a revenue channel?

After implementing Shawn AI powered by Palona AI, the team at @calibbq compared year-over-year performance and saw an 18% increase in revenue!

At the same time, staff were freed from chasing ringing phones so they could stay focused on the guests inside the restaurant.

Nearly two years later, Shawn AI keeps getting smarter, and selling. From capturing demand to upselling that delicious Peach Cobbler, Shawn AI has become the restaurant’s highest AOV channel #PalonaAI #RestaurantAI #ShawnAI by @palonaai

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22 days ago

In the restaurant business, hospitality comes first, but delivering great hospitality shouldn’t mean sacrificing revenue-producing opportunities.That’s where Palona AI comes in.

Palona AI helps restaurants capture more catering business while the people inside the restaurant stay focused on what they do best: taking care of the guests in front of them.

More opportunities captured, less disruption during the rush, hospitality stays human #PalonaAI #RestaurantAI #CateringAI #RestaurantCatering by @palonaai

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a month ago

When catering calls pull your team away from the guests in front of them, hospitality can suffer.

With Palona AI handling catering inquiries, restaurant teams can stay focused on what matters during the rush: faster service, stronger hospitality, and smoother operations.

And even if you’re in the back cutting onions, you can know one thing for sure: You’re not missing that catering opportunity! Let Palona AI handle the call, let your team handle the hospitality #PalonaAI #RestaurantAI #CateringAI by @palonaai

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a month ago

Big catering orders come with a lot of tricky details, and even experienced restaurant teams can miss something during a busy shift.

That’s where Palona AI comes in.

In this case at @calibbq Shawn AI captures the details, packages the opportunity, and gets it directly to the catering team. The order shows up in the dashboard, and Steven can step in with the context he needs, delivery or pickup, event requirements, and what happens next.

Shawn AI handles the information gathering, your catering team handles the relationship and closes the opportunity. Less back-and-forth. More catering business captured.

You can set this up for your business! Reach out to us today to find out more #PalonaAI #RestaurantAI #CateringAI by @palonaai

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a month ago

Planning catering for 100 people shouldn’t require a dozen phone calls and a notebook full of details. Date, location, guest count, delivery, vegetarians, kids, menu recommendations, the list goes on! There’s a lot that goes into turning a catering inquiry into an order.

That’s where Palona AI comes in.

Palona AI can have the conversation, understand the complexity of the event, gather the important details, recommend options, and package everything for the catering team to follow up.

For the guest, it feels simple. For the restaurant, it means a high-value catering opportunity doesn’t get lost during a busy shift.

That’s restaurant AI built for real hospitality #PalonaAI #RestaurantAI #Catering by @palonaai

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a month ago

Before building AI for restaurants, Maria Zhang was already using AI to solve problems at massive scale.

On @entrepreneur Restaurant Influencers, Maria Zhang, CEO and Co-Founder of @palonaai shares how her experience at Tinder gave her an early look at the power of artificial intelligence.

Behind the experience users saw were AI systems helping with content moderation, matching, recommendations, and ranking. Maria says that work even earned recognition for AI innovation in 2017.

Now, she’s applying those lessons to restaurants, an industry where operators are constantly balancing limited time, demanding operations, and opportunities that can easily be missed.

The technology has changed dramatically, but the fundamental question remains: How can AI solve real problems and create better experiences at scale?

Restaurant Influencers is presented by @toasttab in partnership with @pepsico #RestaurantInfluencers #PalonaAI #MariaZhang by @palonaai

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a month ago

Restaurant operators aren’t missing catering opportunities because they don’t want the business, they’re missing them because they’re busy taking care of the guests right in front of them.

During a rush, that $20 order needs your attention. But while your team is focused on service, a catering opportunity worth hundreds or thousands of dollars could be calling.

With Palona AI, you don’t have to choose.

Palona AI captures the catering opportunity so your team can focus on hospitality now, and follow up when the time is right. Take care of the guests in front of you without letting your next high-value order disappear #PalonaAI #RestaurantAI #Catering by @palonaai

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a month ago