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Why would someone leave Tinder, Meta, and Google to build AI for restaurants?

Maria Zhang, Co-Founder and CEO of @palonaai has spent her career building technology at some of the biggest companies in the world. Now, she’s bringing those lessons to hospitality.

On @entrepreneur Restaurant Influencers, Maria shares why she left Big Tech, why she chose the restaurant industry, and how AI can help operators save time, capture missed opportunities, and take better care of their guests.

The future of restaurant AI isn’t about replacing hospitality, it’s about giving operators better tools to deliver it.

Restaurant Influencers is presented by @toasttab in partnership with @pepsico #RestaurantInfluencers #MariaZhang #PalonaAI

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It was great sitting down with Maria Zhang, Co-Founder and CEO of @palonaai for @restaurant.influencers We’ve been watching what Maria and the Palona AI team have been building for a long time, but this one is also personal for us at @calibbq because we’re actually using the technology inside our restaurant.

We’ve seen firsthand what happens when Palona AI can answer the calls our busy team can’t get to, help guests get the information they need, and capture opportunities we didn’t even realize we were missing. Maria has an incredible background building technology at Tinder, Meta, and Google, but what excites me most is how she’s applying that experience to restaurants.

The opportunity with AI isn’t to replace hospitality, it’s to give restaurant operators better tools so we can spend more time taking care of people. Grateful to Maria for sitting down with me and sharing the story behind Palona AI and where she believes restaurant technology is going next #palonaai #restaurantinfluencers

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The secret sauce behind winning in social media? AI.

On @entrepreneur Restaurant Influencers, Maria Zhang, Co-Founder and CEO of @palonaai shares how her experience in Big Tech shaped the way she thinks about artificial intelligence today.

Competing in social media requires understanding an enormous amount of information in real time: What does each user care about? What’s new? What’s trending? Which creators are gaining momentum? And which piece of content should each person see next?

Maria explains how large AI models were already being used to understand those signals and create more personalized experiences at scale.

Now, she’s bringing that experience into the restaurant industry with Palona AI. Different industry, different problems.

But the opportunity is similar: use AI to better understand customers and create more relevant experiences in real time

Restaurant Influencers is presented by @toasttab in partnership with @pepsico #RestaurantInfluencers #MariaZhang #PalonaAI

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Before building AI for restaurants, Maria Zhang was already using AI to solve problems at massive scale.

On @entrepreneur Restaurant Influencers, Maria Zhang, CEO and Co-Founder of @palonaai shares how her experience at Tinder gave her an early look at the power of artificial intelligence.

Behind the experience users saw were AI systems helping with content moderation, matching, recommendations, and ranking. Maria says that work even earned recognition for AI innovation in 2017.

Now, she’s applying those lessons to restaurants, an industry where operators are constantly balancing limited time, demanding operations, and opportunities that can easily be missed.

The technology has changed dramatically, but the fundamental question remains: How can AI solve real problems and create better experiences at scale?

Restaurant Influencers is presented by @toasttab in partnership with @pepsico #RestaurantInfluencers #PalonaAI #MariaZhang

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At the California Restaurant Show in Anaheim, Global Processing Systems had the opportunity to interview Palona AI and learn more about their platform and what they’re bringing to the restaurant industry.

We talked about Palona AI, their technology, and what makes their platform unique. It was great getting to hear more about their story and the passion behind what they do.

We’re excited to see what’s ahead for Palona AI and wish them continued success as they grow their platform and help businesses improve their operations!

#globalprocessingsystems #palonaai #californiarestaurantshow #restaurantindustry #artificialintelligence

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Sometimes the path just needs to be cleared.

At the @californiarestaurantshow we watched this @palonaai robot go from the ground to standing tall, but not without a little teamwork along the way.

That’s innovation. You test, you learn, you adjust, you help each other remove the obstacles and you keep moving forward.

Whether it’s robotics, restaurants, or business, progress doesn’t always happen in a straight line.

Sometimes you just have to get back up and go again #CaliforniaRestaurantShow #RestaurantInnovation #RestaurantTechnology

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@californiarestaurantshow - it’s happening TODAY in Anaheim!

I’m speaking at 2 PM with Maria Zhang of @palonaai about one of the biggest questions restaurant operators need to answer:

How do you turn marketing into sales?

We’ll be talking about how restaurants can leverage technology, including voice AI, to turn attention into real business.

We’re hosting a Rising Tides meetup, and then @mungaro from San Pedro Fish Market takes the stage at 3 PM.

If you’re at the Anaheim Convention Center today, come find us.

Get in the room, meet other operator, learn something new. We’ll see you at the California Restaurant Show! #CaliforniaRestaurantShow #RestaurantIndustry #RestaurantMarketing

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California restaurant owners! get out of your restaurant and get in the room.

The @californiarestaurantshow is going down August 23-25 in Anaheim, and I’ll be speaking on August 24 about how restaurant operators can turn marketing into sales.

We’ll talk about leveraging technology, including voice AI with @palonaai to create better experiences and drive business.

There will also be incredible restaurant owners and operators sharing what they’re learning, including Mike Ungaro @mungaro from Kings of Fish, speaking at 3 PM.

Events like this are an opportunity to step outside the four walls, meet other operators, discover new technology, and bring new ideas back to your business.

If you’re watching or listening and you own a restaurant in California, get registered, get involved. I’ll see you in Anaheim #CaliforniaRestaurantShow #RestaurantIndustry #RestaurantMarketing

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Customer conversations don't stop when your team gets busy!

Visit @palonaai at Booth #980 to see how their customer engagement platform helps restaurants deliver fast, personalized responses, strengthen guest relationships, and keep orders moving.

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Lawyer by day, foodie by night.

From international disputes to an 8-course tasting menu.

Thank you @palonaai and @tasteofbeautyrestaurant for the invitation. Vegan and vegetarian crews, definitely check this one out. 🌱✨. 🍽️#foodie #lawyer #vloglife #losangeles

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Check out this amazing Plant-based creative cuisine in Hollywood!

@tasteofbeautyrestaurant @palonaai
#restaurantai #voiceai #visionai #cateringai

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@palonaai answers every call, takes every order, and never breaks under pressure.

Customers don’t care if it’s AI.
They care if it’s fast, smooth, and gets the order right.

This is what “doing more with less” actually looks like.

#automation #aibusiness #ai #Restaurant #Restaurantgrowth

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