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Melinda | Veterinary Front Desk Support & Training

@pawsitive.reception

15.4K

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2012

following

🐾 Helping vet clinics train confident, capable receptionists
✨@garde_malade use code MELINDAV10
📍 Victoria, BC 🇨🇦
Download guides + book training ⬇️

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🐾 Hi, I’m Melinda, the face behind Pawsitive Reception! 🐾
I’m on a mission to help veterinary clinics elevate their front desk game with practical training, confidence-building tools, and heart-centered client care. 💙
If you’re a vet receptionist (or training one), you’re in the right place. Welcome to the Pawsitivity! ✨

#VetMed #VetReceptionist #PawsitiveReception #ClientCareMatters #VeterinaryLife #ReceptionTraining #VetClinicSupport by @pawsitive.reception

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a year ago

📋 What exactly does Pawsitive Reception offer?
Whether you’re onboarding a new hire or refreshing your team’s skills, I’ve got you covered with:
✨ Front desk training guides
🎥 Video modules
👥 One-on-one & group training
🖥️ Onboarding support
💡 Continuing education

All designed for veterinary receptionists, by someone who’s been in the scrubs and behind the desk. 🐾
Let’s elevate client care—together.

#VetReceptionistTraining #VeterinaryTeamSupport #PawsitiveReception #ClientCareChampions #VetClinicSuccess #VeterinaryReceptionist by @pawsitive.reception

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a year ago

🛒 Now Available in the Online Store!
Looking for tools to support your veterinary reception team? I’ve created a collection of guides and planners designed specifically with veterinary front desk staff in mind.

✨ From the Animal Travel Requirements Guide to the Veterinary Reception Training Guide, plus daily planners and more, there’s something to support every stage of receptionist training and success.

📚 Head to www.pawsitivereception.ca to see what’s available and explore tools that help veterinary receptionists feel confident, capable, and supported. 💛

#veterinary #vetreceptionist #trainingguide #support #vetmed by @pawsitive.reception

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a year ago

We’re all replaceable, don’t live to work. Take your time off and see your value ✌🏼

#vetmed #appreciation #replacement #vetreceptionist #fyp by @pawsitive.reception

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5 days ago

Wishing a peaceful morning and day off to all my Canadian followers 🇨🇦 Happy Thanksgiving 🍁

I’m grateful for this amazing community! by @pawsitive.reception

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5 days ago

You applied to be a veterinary receptionist. Somehow, you became so much more.

The front desk is so much more than answering phones, and it’s time we started recognizing the skills it takes to do this job well.

Which one are you adding to your résumé? 👇

Follow @pawsitive.reception for more veterinary front desk content! 🐾

#vetmed #vetreceptionist #frontdesk #reception #fyp by @pawsitive.reception

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6 days ago

My official title is now Professional Yapper. 😂

But I KNOW some of you have better ones.

Vet med, let’s hear them! 👇 What would your job title ACTUALLY be?

Tag your coworker whose title needs updating immediately. 💀 by @pawsitive.reception

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6 days ago

And don’t you forget it!

#vetmed #vetreceptionist #reception #frontdesk #fyp by @pawsitive.reception

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8 days ago

Try me. by @pawsitive.reception

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9 days ago

Your new hire shouldn’t have to learn everything by guessing, asking 47 questions a day, or just “watching someone else.” 😂

A little structure goes a LONG way when it comes to building confidence at the front desk.

Save this for your next new hire! 🐾💚

Follow for more veterinary reception tips.

#vetmed #vetreceptionist #veterinary #tip #fyp by @pawsitive.reception

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9 days ago

Let’s talk about patience during training. 👀

Sometimes you’re tired, overwhelmed, and you’ve explained the same thing several times…and you snap.

That doesn’t make you a bad trainer. But it’s a reminder to pause, repair, and reset.

Your trainee is learning, and they may be overwhelmed, nervous, and trying their best.

And remember: your mental health matters too. You’re allowed to take a breath, step away, and come back with a clearer head.

Training takes patience.
For them, and for you. ❤️ by @pawsitive.reception

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10 days ago

Use your PTO, take breaks when you need them, don’t let burn out be your reason for a day off, be preemptive and take care of you.

#vetmed #veterinary #selfcare #burnout #fyp by @pawsitive.reception

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10 days ago