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Skedyul

@skedyul

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Exceptional Customer Experience (ECX), that's what software we build.

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It felt like magic, real magic.

Two days a go, at around lunch time I totally forgot that we were testing our new call recording feature. My phone rang while I was in the middle of some work on Cursor (man, how good is Cursor!). I had 3 screens open, on another screen I was monitoring a lead conversion conversation for one of our independent studios, United Training Grounds (If you live in Melbourne and like Hyrox, this is a beast of a studio!

Then I saw the phone ICON appear and confusion set in. Why would an icon come up... (You can see, I may not be the fastest/sharpest tool in the shed...) Then I answered my phone. I immediately saw the phone icon change to

'Hello'
Then it clicked. My phone is the call forward number for the studio, we test everything end to end before handing the keys over.

As the conversation continued, the chat continued to be tracked and transcribed in the users thread. Live. How bloody cool is that!

Once the call has ended, I had a great little call summary. The owner of the studio can review, we can update the CRM and have more context for the customer history. For this person we have: Form submission, SMS exchange, link shared, phone call, link re-shared, sale purchased. This data is not massive in and of itself but scale that up to every prospect and new member, every phone call, email, social media interaction, things start to look very interesting. You can make better marketing decisions, create stronger offers and understand what your customers/prospects are really saying, then, turn it into data that can be filtered, extracted and understood more deeply!

Honestly, working this closely with owners and building real tools that have a real impact on their day to day is brilliant. by @skedyul

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a month ago

Two of our studios just landed in the top 10 for sales across all of Victoria!
We work alongside @bft_airportwest and @bft_eppingvic managing lead conversion, smart campaigns, onboarding, staff notifications and more.

Last week was Unlocked week. A free week for all new faces. That meant hundreds of additional leads, conversations and bookings landing at once. First time updates, studio info, and the big goal, converting.
Both studios kept incredibly high conversion rates, well above industry standards. That's exactly what we help them do. Our expectations are high.

Then comes the second piece. Sales into members. The industry calls this "rolling over."
This time we tried something new. A smarter more observant approach.
We used our new granular filtering feature to pinpoint trialers who hadn't booked, had low session numbers, or needed a nudge based on the interactions had. We followed up with anyone who'd been offered a membership in studio but didn't take it. Then we kept them in the loop. Session times, studio questions, general support.

The result across both studios: roughly $100k in net revenue (in one weeks work) over the next 12 months when you factor in industry LTV and the impact of a busier studio. The part that stays unknown is how much this compounds. More people training means more network, more friends and family joining, more energy in every session. That flywheel is real and I wish I could measure this impact with certainty.

The ROI our annual bill is 20X (just in the one week!).

We didn't do this alone. This took two exceptional studio managers and owners building the plans, letting us execute on our side, and backing it up with the work they were doing internally. There was a lot of back and forth that AI alone would never have solved.

We're proud that Skedyul is a full service business with a human team deployed for success. Never just leaving the platform without a driver. That's how we can secure results like this and scale when the volume 10X in the space of a week. by @skedyul

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a month ago

Identify at Risk Members!

AI can automate this BUT we believe you as the business owner/manager should be making this human and as personal as you can.

What we do here at Skedyul is empower you, the business owner with tools to identify at risk members and make it easy to send a follow up. Remember, service based business are all about the customer, AI will never take the human aspect away and we don't think it should.

Tools to empower the business and create more moments of Exceptional Customer Experience! by @skedyul

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2 months ago

Build Systems, Serve Customers, Grow Your Business FASTER!

The core reason behind exceptional customer service (ECX) is building good systems. I didn't understand this in my early 20's, I thought it was all about the session (the paid time), I didn't understand the importance at the time.

You can't build a sustainable business without systems, you only build a very time demanding job for yourself. Certainly not the goal when you started the company

Systems sit at the foundation of your business and core to building a sustainable and rewarding business. Don't wing it, plan towards success! by @skedyul

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2 months ago

Everyone is talking about AI and how it should make everything better. It can but your data, how it is structured and what your priorities are, matter.

Like this simple edible weed, it's important to know how to structure your customer data, what insights matter and how to extract these.

Customer experience, onboarding and retention can all be elevated with AI BUT, only when build on strong foundations. by @skedyul

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2 months ago

We have great customers and traction, but need a sales champion! Looking for a go-to-market guru to bring our fitness product to many hands. Let's accelerate together! Plenty of comms to be made and you and I can build this GTM effort together :)

#SalesJobs #GoToMarket #FitnessTech #SalesOpportunity #StartupSales #JoinUs #SalesLeader #BusinessDevelopment by @skedyul

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2 months ago

Most fitness studios, businesses in general, lose leads before they even realise it.
Not because of price. Not because of the competition down the road.
Because the first message signals: we see you as a transaction.
The lead doesn't ghost you. They just never felt anything.

We've been running SMS conversions for fitness studios over an 18 month period. 127,000+ messages sent, each one an additional data point.
The pattern is consistent: the studios converting the most leads aren't the ones with the best offer.
They're the ones asking the best first question. How are your teams asking questions?

#leadconversion #leads #fitnessmembers #businessgrowth #habits #fitnessbusiness #sales #datadriven #empathyfirst by @skedyul

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8 months ago

Hot weather & thriving veggies! 50 tomato plants strong. Plus, we onboarded biz #2 this wee. Only 1 spot left for year-end support! #TomatoGarden #BusinessGrowth #CustomerSupport #ServiceBasedBusiness #YearEndDeals #ReferralWelcome by @skedyul

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10 months ago

Best 2026 ever? Silence. Audit. Optimise. The A-players prep early. Get your systems in place NOW for the best year yet. #BusinessTips #SuccessMindset #BusinessGrowth #EntrepreneurLife #2026Goals #BusinessStrategy #ReelsForBusiness by @skedyul

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10 months ago

If you don't want to leave 2026 to chance, let's jump in, audit 2025 and create a blueprint for next year.

A-players plan in December and execute from January. It all depends on what year and what business you want to have/create.

Love what we have achieved and will continue to with our clients. We're planning for a big 2026 and yes, we're auditing and planning in December too! by @skedyul

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10 months ago

2026 marketing audit for your service biz. $1500 once-off. See what worked in 2025. No guesswork. Data-backed. Honestly, from all of the data (1300 conversions in the past 12 months) we really know what works. No fluff, no BS. Start 2026 the right way

Hit me up!
#MarketingAudit #ServiceBusiness #MarketingFunnel #ConversionOptimization #BusinessGrowth by @skedyul

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10 months ago

Take time off this Christmas! We'll handle bookings, support, & admin. Return to a full schedule & get paid right away. You earned it!
By the nature of how we are currently onboarding new clients, we only have 4 spots avaiable for December. Heading away and need the wheels to keep turning?

Ohh, sorry abouit the background noise, enjoying a morning coffee on the balcony. Sunny Melbourne bringing the goods :)
#ChristmasRush #TimeOff #BusinessAutomation #CustomerSupport #AdminTasks #SoftwareSolutions by @skedyul

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10 months ago