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My client, let’s call her Maddi, came in fresh off a breakup, vulnerable, and said the words every young stylist thinks they want to hear: “Do whatever you want. I need a change.”

I was new, eager to prove myself, and honestly trying to impress the other stylists. So I gave her an avant-garde haircut I had just learned from a creative tutorial. The appointment ended fine—I thought it looked great—until 2 a.m., when Maddi texted me in tears saying I’d made everything worse.

That moment changed me.

I realized I had made the service about me instead of about her. And that’s when it clicked: behind the chair, your job is not to perform. Your job is to solve the person in front of you.

Now, before I ever touch the cape, I ask three questions:

— What do you love about your hair right now?
— What do you hate?
— What job requirements or lifestyle habits should I know about?

Those answers tell me more than a picture ever could. They help me create something that actually fits the client, not just my idea of a good haircut.

If this hit home, follow for more honest lessons from behind the chair — from a founder, hairdresser, and mom. 🖤
@sitch.hair · @edgetheacademy
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