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Academy for Hospitality Arts

@ahaexcellence

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— Training Today’s Talent, Shaping Tomorrow’s Leaders —
Professional hospitality training & certification
@kinorausa

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The art of saying “no” is knowing how to keep hospitality at the center of the conversation.

Not every request can be accommodated, but every guest deserves to feel heard and respected.

In this edition of The Language of Hospitality, we're exploring how thoughtful communication can turn a limitation into an opportunity to demonstrate exceptional service.

Because even when the answer is “no,” the experience can still be a positive one.

#AcademyForHospitalityArts #HospitalityTraining #ServiceExcellence by @ahaexcellence

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2 days ago

Every standard in hospitality has a purpose. But do you know why?

Introducing The Why, a new AHA series exploring the reasoning behind the techniques, traditions, and details that shape exceptional service.

First up: Why do we guide guests with an open hand? by @ahaexcellence

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4 days ago

Chicago, we’ll see you soon!

KinOra is heading to the @shfmgmt 2026 National Conference, October 6–8.

We’re looking forward to connecting with the SHFM community and introducing you to the KinOra family of brands.

Meet us at Booth #6. We’d love to see you there. by @ahaexcellence

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15 days ago

Hospitality is often defined by what happens when things don’t go according to plan.

Guest concerns are inevitable. What makes the difference is how we recognize the moment, understand what the guest truly needs, and respond with composure, judgment, and care.

From reading the concern behind the concern to knowing when to step in, escalate, or follow through, navigating these moments is a skill and an important part of creating an exceptional guest experience.

Swipe through for the AHA approach to navigating guest concerns. → by @ahaexcellence

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25 days ago

It’s time to Test Your Service IQ. 🎙️

Three questions. Three hospitality scenarios.

Swipe through, lock in your answers, and comment your picks before you peek at the answers. 👀

Then keep swiping for the reveal + the why behind each answer.

Who’s going 3/3?

#HospitalityTraining #HospitalityEducation #ServiceIQ #GuestExperience by @ahaexcellence

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a month ago

Meet the team behind the Academy for Hospitality Arts.

We’re beginning our Meet the Team series with Michael DiPeri, Founder & CEO of AHA.

With more than 30 years of experience in the hospitality industry, Michael has dedicated his career to advancing service standards, developing hospitality professionals, and strengthening the guest experience. In 2014, he founded AHA to bring that experience into the classroom through practical, industry-driven education.

Today, his vision continues to guide AHA’s approach to training and its commitment to preparing hospitality professionals for meaningful, lasting careers.

We look forward to introducing you to more of the team behind AHA. by @ahaexcellence

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a month ago

We’ll never say no to a great networking event! 🤩

HMG+ was proud to staff the @bestvenuesgroup & @wewillcure Showcase, bringing together hospitality professionals for an evening of meaningful conversations, inspiring ideas, and wellness-focused experiences.

From custom tea blends ☕️ and honey tastings🍯 to seasonal cocktails🍸, incredible cuisine🍽️, and rooftop networking 🗯️, every detail created opportunities to connect with fellow event professionals.

A highlight of the evening was the fireside discussion moderated by Kathryn MacGivern, featuring @shedrackw.design, @sharistea, Fernando Coelho, and Amy Bach. Their insights on wellness🧘🏻‍♀️, creativity, and hospitality sparked✨ thoughtful conversations that continued well beyond the panel.

We were also excited to have members of both HMG+ and @ahaexcellence in attendance, including Michael DiPeri and Karen DiPeri, as well as AHA’s Training & Development Manager, Jacob Pressley, and Learning Solutions Manager Ginger Guin, Ph.D. Connecting with fellow hospitality professionals, sharing ideas, and continuing to learn from one another is what events like these are all about.

Thank you to Best Venues Group, Cure., and all of the incredible partners for bringing the hospitality community together!

📸 @erictraorephotography & @grahamcrackermedia by @ahaexcellence

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2 months ago

How much of your day is spent juggling staffing challenges, recruiting needs, training initiatives, and operational gaps?

Hospitality leaders are expected to do it all. But they shouldn't have to do it alone.

Through the KinOra ecosystem, organizations gain access to:
✓ Hospitality Staffing through HMG+
✓ Recruiting & Talent Acquisition through Acquire Hospitality
✓ Training & Development through AHA

Three specialized solutions. One connected partner.

What would you take off your plate first? by @ahaexcellence

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4 months ago

Investing in your team starts with investing in training.

Following the success of our sold-out June session, registration is now open for our next Bar Service Essentials Training on July 10th. 🥂

Designed for hospitality operators, workplace dining teams, event professionals, and service leaders, our program helps strengthen the fundamentals that drive exceptional bar service.

Hosted by the Academy for Hospitality Arts, the training is ideal for organizations looking to enhance team performance, build confidence behind the bar, and deliver a more polished guest experience.

Space is limited, and enrollment is expected to fill quickly.

If you’re looking to elevate your team’s bar service capabilities, we’d love to connect: info@ahaexcellence.com by @ahaexcellence

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4 months ago

There comes a point where growth becomes something more than expansion—it becomes clarity.

Over time, what we’ve built has evolved into something greater than any one service.

Today, we’re proud to introduce KinOra—a connected ecosystem of hospitality services designed to support every stage of the experience.

Through HMG+ (staffing), Acquire Hospitality (recruitment), and the Academy for Hospitality Arts (training), we continue to deliver the same level of excellence you know—now with greater alignment and purpose.

This is not a change in who we are.�It’s a reflection of everything we’ve built.

Welcome to KinOra.�Where hospitality finds its form. by @ahaexcellence

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6 months ago

The spotlight was on excellence.

The SP Awards portion of the evening recognized the service professionals who consistently raise the standard — through preparation, poise, and unwavering professionalism.

Each award presented reflected not only individual achievement, but the collective strength of a community committed to growth.

We were especially proud to highlight members of the AHA @ahaexcellence Captains Development Program (CDP), whose dedication to leadership and continued training represents the future of hospitality.

When excellence is cultivated, it deserves to be celebrated.

Part II of III

All images by @ericvitalephotography by @ahaexcellence

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8 months ago

A wonderful way to step into the holiday season.

The Society For Hospitality and Foodservice Management (@shfmgmt ) Holiday Party was a great opportunity to reconnect with industry peers, strengthen existing relationships, and make new connections to carry into the year ahead.

Thank you to @restaurant_associates for the beautiful space and delicious bites that set the tone for a memorable evening.

Grateful for moments that celebrate community, collaboration, and the hospitality industry we’re proud to be part of. by @ahaexcellence

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10 months ago